Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

Help if you are homeless and pregnant

You can apply to the London Borough of Tower Hamlets for help with housing if you are homeless or at risk of losing your home within 56 days.

If you're under 18

The Housing Options service will usually refer you to children/social services. They should provide you with support and a place to live.

Advice and support

The council must carry out an assessment of your housing needs. This will include looking at what accommodation you can afford and any support you might need. The Housing options service will then draw up a personal housing planthat sets out the steps you and the council must take to help you keep your home or find somewhere else to live.

Will the council provide me with accommodation?

If you’re pregnant and homeless, you qualify for emergency housing from the council as long as you meet immigration and residence conditions. You may need proof of your pregnancy from a doctor or other health professional. The council should find you emergency housing while it looks into your application.

Help with housing costs

If you get universal credit you can get help with housing costs as part of your universal credit award. You may also be able to get the following help:

  • discretionary housing payments
  • a grant or loan from a local welfare scheme.

For further information about the council’s work in this area please visit the Discretionary Housing Payments and Social Fund Crisis and support grants pages.

Leaving your home because of domestic abuse

If you have to leave your home because of domestic abuse call the free:

National Domestic Violence Helpline

0808 2000 247

For further information about your options if you are fleeing domestic violence please see our housing and domestic abuse page.

Other support

For help and support visit our maternity and early years.