Home Housing Housing Options Service Homeless situations Asked to leave by friends and family

Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

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Asked to leave by friends and family

Being asked to leave by friends and family is one of the biggest causes of homelessness in England and a much better outcome can be achieved if a move is made in a planned way. We recognise that living in a multi-generational home or staying temporarily with friends can be extremely difficult but it is always better to plan a move. The only exception to this is if the arrangement is unsafe due to a risk of violence.

If you are being asked to leave your current accommodation, seek early assistance. You can be helped by trained staff with mediation and negotiation skills who will work with you and the excluder by providing practical ideas to help you all try and work out a solution, so you don’t have to leave home immediately. Generally, for people leaving home, it is a major decision and requires careful thought and planning. Alternatives if you do need to leave home are likely be accommodation renting privately.

Use our Housing Options Finder tool to see the options available to you - the sooner you know about your options, the sooner you can take the right action for you.