Home Housing Housing Options Service Homeless situations Eviction from the private renting sector
Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

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Being evicted

This advice is for renters who are threatened with, or homeless due to eviction.

What type of tenancy do I have? 

Most people renting privately have an assured shorthold tenancy; if you are unsure what type of tenancy you have, then this tool on the Shelter website (external) is very useful to help you find out.  

What are my rights if I have been served with an eviction notice?

Eviction of assured shorthold tenants 

Eviction of assured tenants 

Eviction of regulated tenants 

Eviction of lodgers 

Eviction of council and housing association tenants 

Council and housing association tenants: eviction for rent arrears 

Council and housing association tenants: eviction for antisocial behaviour 

There is more information if you are experiencing landlord harassment or illegal eviction.

If you need support around benefits, housing, domestic violence, substance misuse, physical and mental health  you may be able to get help from Tower Hamlets Community Intervention Service.

Use the Housing Options Finder tool if you are at risk of losing your home and want to find out what help there is available from the Council.