Home Housing Housing Options Service Homeless situations
Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

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Find out your options

We know how challenging and stressful it can be when you are worried about housing.

Please see our advice pages about housing issues for:

If your situation is not listed, please use the Housing Options Finder.

Do you need other support?

If you need advice about:

  • benefits
  • domestic violence
  • substance misuse
  • physical and mental health

You can get help from the Tower Hamlets Community Intervention Service. 

Further information

Find out what our duties are around the Homelessness Reduction Act 2017.