Parking prices and FAQs

Parking prices and FAQs

How much does an Estate Facility cost?

*This price is for council named tenants, leaseholders and their partners only

**This price includes family members and sub tenants of the council

I haven't heard anything, what's going on?

If you have applied, please wait 20 working days for a response. If you do not hear anything, this means your application was not successful.

Do I have to re-apply for the same bay again if I want it?

Yes, you must submit a new application

How do I know my application was rejected for other reasons such as incorrect documents?

Due to the number of applications we cannot provide any specific reasons for your refusal. However, all allocations are made on the basis of priority. If applicants have the same priority, the decision is based on who made the application first.

It is also important to read the information on our website carefully and make sure you submit the correct documents, in particular the V5C log book making sure all documents are readable.

Can you check that you've received my application?

If you have an application reference number, this means we have received your application and it was submitted successfully.

I keep applying and I keep getting rejected but no-one is using the bay, why is that?

There may be a temporary suspension on this bay and it may be used to relocate another person.

Who gets priority for the bays?

1. Residents with a valid Disabled Blue Badge
2. Tenants and leaseholders, their partners and their family members
3. Freeholders/Leaseholder’s sub-tenants

What do I do if someone is parked in my bay?

If you are a permit holder for any given area your permit allows you to park in any other bay in the SAME AREA. Please choose either a visitor or contractor bays if available, but if not another available numbered bay. You cannot park in a disabled bay.

You must always display a valid estate parking permit while parked on a council estate.

What happens if someone continuously parks in my bay?

If the vehicle is showing a valid permit our enforcement contractor, NSL, will make a note of the vehicle and we will contact the permit holder and instruct them to move.

I you wish to report a nuisance vehicle, you can contact NSL on 0343 357 1555. NSL issue tickets to vehicles which cause a nuisance. *Call charges to NSL apply.

I have guests coming over, where can they park?

Visitors must only use a designated visitors bay on a estate. You are able to park in the visitors bay free for up to 6 hours except TMO estates where you need a visitors scratch card. After 6 hours the vehicle must be moved or will be subject to enforcement action.

Please note, you do not require a visitors scratch card to use a visitors bay except on the TMO estates. Any visitors permit from Tower Hamlets Council (LBTH) is not valid on THH Estates.

I've lost my permit / I've changed my vehicle, what do I do?

Book an appointment at our Resident Hub at Tower Hamlets Town Hall and take your vehicle documentation with you. 

There is a charge of £10 which you will be requested to pay before the permit is sent out. Please use your "any vehicle" permit until you receive your permit.

Your rent/service charge account must be up to date to replace your permit.

Can I give my "any vehicle" permit to someone else to use?

No. "Any vehicle" permits are only for the registered permit holder to use when they're waiting for a new permit.

Can I use both permits at the same time, "Any vehicle" and the normal permit?

No, you can only use ONE permit at a time. If both permits are used at any one time the vehicle displaying the “any vehicle” will be ticketed.

We've got two cars, can we have more than one permit?

We will allow a maximum of two car spaces per household subject to availability.

Do I automatically receive my renewed permit?

We have now posted all renewal permits which is valid for two years. 

My renewal permit expired; I did not receive my permit. What do I do?

If you have not received your permit two weeks after it has expired, you need to contact us. However, you have one month grace period from the date your permit expired which means you will not receive any parking fines for that period.

I have a motorbike, can I apply for a garage?

Yes, you can. Please use the online system and follow the instructions on the applications page.

My garage/car space has been repossessed - What do I do?

You must clear your arrears and apply for another bay/garage. If you have a query about your rent, please contact our rents department on 020 7364 5015 to discuss your arrears.

I have cleared my arrears, can I have my car space or garage back?

We are unable to reinstate your account. Once your account is cleared, you must use the online system to reapply for another available car space/garage. If the garage/car space you had is available, you can apply for it as usual.

Are skips allowed on car spaces?

Skips are not normally allowed on car spaces as these cause obstructions to other car users. However your Housing Officer may be able to make a temporary arrangement with you.

Please make a request and include the location (name of estate, site of skip) and duration of the works. Please note there may be a cost involved in approving this process.

Can I have two car spaces for one car?

No, we only allow one car space per car.

Can I have a car space and a garage for one car?

No, we only allow one facility per car.

Can I have more than two car spaces allocate to my property?

No, we only allow a maximum of two car spaces per property.

Why has my bay or garage been suspended?

From time to time, we may suspend some bays or garages for the use of contractors whilst they are carrying out refurbishment or maintenance works.

This may mean that a licensee will lose their space temporarily to allow works to be completed.

We will try to find an alternative space for the licence holder during this period, but due to density on our estates this is not always possible. We will always seek to complete works as soon as possible to minimise any disruption for residents.

How do I report an abandoned vehicle?

The Council investigates and removes abandoned vehicles. Before they remove a vehicle, they confirm it is abandoned. To inform the council, visit our report an abandoned vehicle page.