FAQ

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Answer:
Once downloaded, open the app, you will land on the welcome page. 

Click on the Get Started icon as showing on the image below. 

 

arrow pointing to screenshot of the app. 

To access your Organisation, click on the arrow to open the code box and type the registration code. Insert the registration code is – LBTHREG (all capitals and no space) 

Once verified, you need to click on Log in – single sign on. 

Screenshot of MyView login page 

Input your details as username and password same used to access the Bridge – check below for more information on username and password. Your username will be your Corporate email address and the same password used to access the Bridge. Click on Use a verification code from the Authenticator App. 

Click on Use a verification code from the Authenticator App. 

Keep MyView app open and switch to the Authenticator App.  

On the Authenticator App. Click and copy the One-time password. The One-time password changes at every 30 seconds. The 6-digit code needs to be entered on MyView App. If you take more than 30 seconds to copy and add the code to MyView app, it will show invalid, and you will need to try this step again.  

The screen showing your email and password will load to verify your identity, you need to add the code from the Authenticator app. Once this process is completed, you will have access to the App Dashboard. If you take more than 30 seconds to copy and add the code to MyView app, it will show invalid, and you will need to try the step again. 

Note: If you receive the notification below, you need to read the Terms of Use for LBTH for BYOD (Bring your own device) and then click on Accept. If you try to click on Accept before clicking on the terms of use, you will receive a notification (on the right image) asking to read the terms of use first before clicking on accept. 

Screenshot of the bring your own device promtp. 

Once this step is over, your device may ask you to use the same login information you use to unlock your device. 

If you have biometric set up (fingerprint or face ID) you can enable this method for future sign-ins. 

Screenshot of the prompt asking if you would like to add biometric set up 

You will now see your HR Self-Service (HRSS) Dashboard, the Registration process is now finished. 

Answer:

The Cladding Safety Scheme launched on Monday 24 July 2023. It will provide funding to remove unsafe cladding in England where a responsible developer cannot be

  • identified
  • traced or
  • held responsible

Homes England will deliver the scheme and is available to eligible buildings

  • over 11 metres outside of London
  • between 11 – 18 metres inside London.

Further guidance is available on the cladding safety scheme page.

Developers have been asked to make financial contributions to a fund that will cover the outstanding cost of removing unsafe cladding on 11m to 18m buildings. It will also pay for repairs on buildings they have played a role in developing. See which developers have signed up to the scheme.

Answer:

Data

We recognise the value of reporting ethnicity pay gap data and have been publishing this as part of our Gender Pay Gap on an annual basis since 2018. We will improve the way we communicate this to our staff and the community to ensure the information is accessible and details the ethnic profile of our senior leadership.        

  1. We will undertake a detailed analysis of ethnicity pay gap data to form a comprehensive understanding of why the gap exists, the areas of the organisation where the gap is most prominent, and this will inform a range of options as to how we can close the gap and investment and time required to do so.
  2. We have reviewed the way we collect and monitor equalities data on service users. We will implement actions to improve data collection and analysis which will better inform decision making and access to services. 

Targeted interventions

  1. We understand that we have many different communities in our borough who each have their own cultural beliefs and nuanced needs. As we implement our action plan to respond to the Black, Asian and Minority Ethnic Inequalities Commission’s recommendations we will ensure that interventions are tailored and consider the specific needs of each community.
  2. We will ensure, where appropriate, decision making is supported by an analysis of the impact on each of the borough’s Black, Asian and Minority Ethnic communities
  3. We will work closely with our partners and community organisations to understand the needs of our different communities.
  4. Where we engage residents in the co-design of services and commissioning projects, we will ensure all voices from the community are represented.
  5. We will ensure that all consultations reach out to the borough’s different communities.
  6. We will enable anonymised application process in LBTH e-recruitment system and ensure all recruitment panels are diverse.We will regularly provide a refresher on recruitment practice for all managers in order for them to have a licence to practice.
  7. We will develop a talent and succession pool, as part of implementation of the People and Wellbeing Strategy, which will include a focus on how Black, Asian and Minority Ethnic staff can be developed for success in progression.
  8. We will support Black, Asian and Minority Ethnic staff to attend range of national, regional and local leadership training programmes. We will continue to work with our staff BAME Network to encourage and support our Black, Asian and Minority Ethnic staff to increase take up of our leadership development offer.
  9. We will deliver a Cultural Leadership Programme which equips leaders and managers with a range of tools, skill and knowledge to ensure LBTH becomes culturally competent. This includes development of Black, Asian and Minority Ethnic mentoring and coaching.
  10. We will deliver an Anti-Racism Education programme for staff which will be a series of events/workshops and interventions that educate, challenge, and grow inclusivity and recognising difference.

Targets

  1. As part of the council’s strategic plan, which sets the aims and objectives for the organisation and is the main business planning document, we will include a commitment to measure the top 5 per cent of earners who are from Black, Asian and minority ethnic backgrounds.
  2. We have set a target to ensure 35 per cent of the top 5 per cent of earners are from Black, Asian and minority ethnic backgrounds in 2021/2022. This will be reviewed annually as part of the council’s target setting policy to ensure we continue to grow representation at our most senior levels and delivers year on year improvement.
  3. Following detailed analysis of gender and ethnicity pay gap we will develop strategy to address issues identified including how this can support greater representation at senior level.

Influence

We recognise the ability and responsibility we hold to shape and influence the equality principles of organisations throughout our procurement policies. We do business with organisations with differing resources and capacity. We do not want to discourage any organisation from bidding for our contracts and will ask each organisation to provide a proportionate response which is making every possible effort to comply with our anti-racist commitments.

  1. Organisations who are awarded a contract by the council must sign up to the Tower Hamlets Anti-Racist Pledge. We will include a requirement for organisations to demonstrate how they will be anti-racist in all our contract specifications and as part of the selection process. During the life of the contract we will monitor this through our contract monitoring and require contractors to demonstrate the efforts they have made to improve their diversity and realise the commitments in their pledge

  2. We will hold information sessions for all organisations bidding for a council contract to ensure they are aware of the equality and diversity principles the council expects to see demonstrated if they are successful in bidding for the contract. Training and support will be given to them through this session to ensure they fully understand the requirements placed on them.

  3. We will ensure council officers involved in tender submissions are comprehensively trained to identify, understand, and score the anti-racist principles organisations must demonstrate.

Awareness and communication

We will publish our pledge on the council website and communicate this through our social media channels, newsletters, short videos in different community languages. We will communicate to our staff and members through internal communication channels including attending meetings and events to raise awareness and support to delivery our pledge commitments. 

The progress against the pledge will form a key part of our Corporate Equality Board and Strategic Plan.

Additional commitments

  1. We will review data and insights from our community to ensure we identify new communities and we are able to meet their needs.
  2. We will work with London Councils on the tackling racial equality in London Programme.
  3. We will support a voluntary and community sector race equality network to ensure race equality is driven by the community. 
  4. We will establish a local recognition scheme to foster a shared anti-racist culture and drive improvements in organisations equality and diversity policies, and champion best practice.
  5. We will deliver an  innovative and powerful anti-racist curriculum  project with schools in Tower Hamlets which will  ‘decolonise’ the curriculum and establish the difference between non-racism and racism, and what that means in a school setting. This will include a discussion with the Senior Leadership Team of each school to audit how the curriculum is delivered and give practical advice around changes and reforms to embed broader perspectives.

As system leaders we will work with our partners to drive this agenda to ensure collectively we can make a difference.

Signed pledge

Organisation: London Borough of Tower Hamlets   

Name and role: Lutfur Rahman, Executive Mayor

Lutfur Rahman e-signature


 

By signing this pledge on behalf of my organisation, I pledge that we will address the issues identified, monitor our progress on an annual basis, and agree to be held accountable for the
delivery of our actions.

Name and role: John Biggs, Former Executive Mayor

John Biggs' signature

Answer:

School

Streets and properties affected

Restricted Times

 

Arnhem Wharf Primary

  • Arnhem Place

8.40am – 9.10am and 3.10pm – 3.40pm

Ben Johnson Primary

  • Essian Street

8.15am – 9.15am and 3pm – 4pm

Bigland Green Primary

  • Bigland Street - (1-5 [odd], 16-18 [evens] & 54 only) / Chapman House & Norton House / Bigland Green School
  • Richard Street (Mulberry School / Mulberry & Bigland Green Centre)
  • 4 Walburgh Street (Flats 1-6 & Unit LG01)
  • Flats 1-16 Turnour House, Walburgh Street

8.30am–9.30am and 3pm -4pm

Bonner Primary

  • Hartley Street - Nos. 1 - 11
  • Sainsbury Street
  • Hunslett Street

8.30am - 9:15am and 3:15pm - 4:15pm

Chisenhale Primary

  • Chisenhale Road between Kenilworth Road and Ellesmere Road
  • Kenilworth Road north of Bunsen Road
  • Nightingale Mews 
  • Vivian Road - south bound only between Chisenhale Road and Roman Road
  • Zealand Road - between Chisenhale Road and Roman Road

8.15am – 9.15am and 2.45pm– 3.45pm

Clara Grant Primary

  • Devons Road - Nos. 208 – 222 evens only
  • Fern Street – Nos 1-5 [odd] & 70] only
  • Knapp Road - (Clara Grant School)
  • Rounton Road - Nos. 146-176 evens only

8.15 – 8.45am and 2.45 – 3.15pm

Cubitt Town Primary

  • Glegnall Grove - Number 3 to 13

8.15am - 9.15am and 3pm - 3.45pm

Cyril Jackson Primary

  • Grenade Street - between Three Colt Street & Gill Street

8:30am - 9:15am and 3:15-4:00pm

English Martyrs Primary

  • North Tenter Street
  • Scarborough Street
  • West Tenter Street

8.30am – 9.15am and 3pm – 3.45pm

Answer:

School

Streets and properties affected

Restricted times

(Monday to Friday)

Globe Primary 

  • Cyprus Street
  • Gawber Street
  • Moravian Street
  • Shepton Houses - Numbers 1-64

8.15 – 9.15am and 2.50 – 3.50pm

Hague Primary 

  • Finnis Street (all properties between Wilmot Street and Three Colts Lane junction)

8.45am – 9.15am and 3.15pm – 3.45pm

Harbinger Primary 

  • Cahir Street (all properties between Marsh Street and Westferry Road junction)

8.45am – 9.15am and 3.15pm – 3.45pm

Harry Gosling Primary

  • Commercial Road – Numbers 80-86 (Including the Skyline Plaza Building)  and No.88 (Manu court)
  • Henriques Street – between commercial road and Fairclough street

8.40 – 9.10am and 3.15 – 3.45pm

Harry Roberts Nursery

  • Commodore Street
  • Emmott Close
  • Sandalwood Close

8.15 – 9.15am and 3 – 4pm

Hermitage Primary

  • Hermitage Wall 
  • Orton Street
  • Hellings Street

8:30-9:30am and 3-4pm

John Scurr Primary

  • Cephas Street - Numbers 2 - 14F

8.15 – 9.15am and 3 – 3.45pm

Answer:

School

Streets and properties affected

Restricted Times

 (Monday to Friday)

Lawdale Junior 

Mansford Street – 130 Mansford Street (Charles Dickens House), Apartment 2 Bantry House, Lawdale Junior School, 117 & 117A Mansford Street

Old Bethnal Green Road – Oaklands School, School House & 20-20A
Adrian Boult House
8.30am-9.30am and 3pm-4pm

Malmesbury Primary

  • Coborn Mews
  • Coborn Street
  • Regal Place

8.15am – 9.15am and 3pm – 4pm

Marion Richardson Primary 

  • Head Street/Senrab Street (all properties between Commercial Road and Antill Terrace)

8.45 – 9.15am and 3.15pm – 3.45pm

Olga Primary School

  • Lanfranc Road

  • Conyer Street

  • Medway Road   

  • Olga Street

8:30 - 9:15am and 2:45 - 3:30pm

Answer:
P-T
School Streets and properties affected Restricted times (Monday to Friday)
Stebon Primary School Wallwood Street (all properties between St Paul’s Way and Thomas Road junction) 8.40am – 9.10am and 3.15 – 3.45pm
Stepney Park Primary Smithy Street  8.40am - 9.20am and 3.10pm - 3.50pm
St Paul and St Luke Primary School

Baythorne Street

Leopold Street

Perley House (Weatherly Close) 

Steinman House (Ackroyd Drive)  

8:15am – 9:00am and 3:00pm – 3:45pm
St Paul’s Way Foundation Primary School  

 

8.40 - 9.10am and 3.15 - 3.45pm
St Saviours Primary School

Chrisp Street (between Brabazon Street and Morris Road)

Godalming Road,

Hobday Street,

Carmen Street (between Bowen Street north kerb and Hobday Street)

Brabazon Street (between Alton Street and Chrisp Street).

 8:45 - 9:15am and 3.15 – 3:45pm
Answer:
U-Z
School Streets and properties affected Restricted times (Monday to Friday)
Wellington Primary 

Wellington Way (between its junction with Merchant Street and Tidworth Road)

Archibald Street

Ireton Street

Tidworth Road

Dimson Crescent

Morning: 8.30 - 9am

Evening: 3.15 – 3.45pm

William Davis Primary School

1, 5-31 Wood Close
Flats B1, A, B, C, D, E 89 Cheshire Street

8:15-9:15 and 3:00 - 4:00pm
Answer:

Procurement provide the strategic lead for contracting in the council. Providing advice over the entire procurement process, so that the contracts that are let are compliant with the law and council procedures. Also, it is the responsibility of the procurement team to ensure that the council gets value for money in all contracts that we let.

We can help and inform the development of tender documentation. We also lead on issuing all competitive processes via our procurement portal.

We understand that sometimes, especially for smaller enterprises, trying to do business with the council can be intimidating or seem bureaucratic.  We are aiming to provide businesses with the information they need to be able to do business with the council by setting out the steps that they need to take to access our systems. Also, we will set out the type of processes that the council uses to undertake procurements.

Answer:
Information about free recruitment services and access to local talent. Free promotion of vacancies across Tower Hamlets and providing career paths for the local community.
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