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Answer:

Too many families in Tower Hamlets do not have the space they need to live healthy, happy lives.

The Strategy commits to:

  • Building more large family homes.

  • Making better use of existing council homes – where possible extending or knocking through properties to create extra living space and making adaptations to meet those with accessibility concerns needs.

  • Supporting families while they wait, including better advice on bidding, mutual exchange, and available services.

  • Recovering illegally sub‑let homes and bringing empty homes back into use.

Answer:

The council has brought housing management services back in‑house and is investing £609 million to improve residents’ homes.

This includes:

  • A major upgrade programme tackling damp, mould, fire safety, and repairs.

  • Ensuring 100% of council homes meet the Decent Homes Standard by 2030.

  • Better communication, faster repairs and stronger customer service.

  • A new Tenants’ Handbook and more support for vulnerable residents.

  • Zero tolerance of illegal sub‑letting.

Answer:

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR article 6 task carried out in the public interest and consent

 We will also collect Special category data such as (health, personal and household circumstances) under article 9 Medical, Health or Social Care and Explicit consent.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include the Department of Education. 

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Enforcement officers are there to ensure that everyone can safely enjoy our green spaces and that dogs are walked responsibly, this includes professional dog walkers. If dogs remain in designated areas (not in gated children’s play areas or gated sports areas), enforcement officers will not take any action. However, if an officer sees a dog walker with five or six dogs.

They will ask for evidence that either an application has been submitted (you can show your acknowledgment letter as proof) or that you are licenced. A photocard with an expiry date will be issued to you when you are granted your licence.

Answer:

Download the application form, send supporting documentation and pay the £240 fee as explained on the form.

If you need further guidance contact the team on healthand.safety@towerhamlets.gov.uk.

 

Answer:

A licence will enable a professional dog walker to walk up to SIX dogs at any one time. The council undertook a benchmarking exercise and found that local authorities who had brought in a maximum number of dogs PSPO order, the maximum number of dogs that they permitted being walked by an individual at any one time was six. The council wants to set a balance between supporting business and public safety.

Answer:

No. The professional dog walker licence allows for the walking of five or six dogs at any one time. If you will not walk more than four dogs at any one time, you will not need to obtain a professional dog walker license.

Answer:
  • Professional dog walkers may apply for a professional dog walking licence. However, the maximum number of dogs you can walk at any one time with a professional dog walkers licence is six. One person will not be able to walk more than six dogs at any one time even with a professional dog walkers licence.
  • If you are not a professional dog walker, you may consider applying to become a professional dog walker, or you will need to make alternative dog walking arrangements. For example, ensuring there is more than one responsible adult per four dogs or walking dogs on a rota.
Answer:

From 1 April 2026. This is because new fees and charges are introduced at the start of a new financial year.

Answer:

As part of the PSPO, the council has limited the number of dogs that one person can walk at any time to four. A professional dog walkers licence allows professional dog walkers to walk up to six dogs at any one time.

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