Home FAQs
SECTION MENU

FAQ

FAQsRSS FeedAtom Feed

Answer:

Data controller and purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”).  The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service.

It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets’ Revenue Services, to process your liability to council tax, business rates or other income to the council together with establishing eligibility to discounts, exemptions or reliefs available in connection with these.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data (name, address, contact details, financial information and other personal details relating to discounts, exemptions and reliefs), under:

  • 6(1)(c) compliance with a legal obligation

For business rates the Local Government Finance Act 1988 and for Council Tax the Local Government Finance Act 1992.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed. For further details, you can view our retention schedule retention policy

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include:

  • HMRC
  • Valuation Office Agency
  • planning
  • street naming & numbering
  • building control
  • electoral registration
  • parking services
  • housing benefits
  • community infrastructure levy
  • asset management
  • registrar
  • other local authorities

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our data protection and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

Answer:

To find out if you belong to a watch, visit OWL.co.uk and select join a watch. You can also enquire with your local Safer Neighbourhoods Team, the Tower Hamlets Neighbourhood Watch Association.

Answer:
Find out who the candidates are and where your nearest polling station is for the Lansbury ward by-election.
Answer:

Period covered:

1 April 2019 to 31 March 2020

1. Integrated or GUM invoices remunerated at the host borough rate

2. Providers are required to report activity data to Pathway Analytics (where applicable) and/or GUMCAD within agreed timescales

3. Requests for payment must follow payment mechanism as detailed on the supplier’s information website and fully supply requested backing data - failure to do so will lead to a rejection of invoices.

4. Any correspondence relating to invoices must confirm the following:

a. provider is registered on the council’s payment system

b. supporting backing data has been sent to Reshma.Patel@Newham. gov.uk

c. prices are in accordance with prevailing financial terms for 2019-20

d. PO number was quoted on the invoice.

e. invoices should be sent electronically to the council’s payment system.

5. If the provider is remunerated through the Integrated Sexual Health tariff facilitated by Pathway Analytics they must:

a. submit data within 20 days after the end of the previous calendar month

b. submit an invoice via the council’s payment system

c. ensure the invoice value matches the pathway analytics otherwise the invoice will be rejected.

Answer:

 The Civil Enforcement Officer (CEO) can check that a permit is valid by checking the vehicle registration number.

Answer:

You can order up to a maximum of four books a month, unless you live in a car free property and you're eligible for three books in a rolling year.

We recommend that you order the maximum number of books as you will be required to upload your documents each time that you place a new order.

Answer:

As soon as we accept your application and order, an automated email will be sent to enable you to login to activate a permit. 

Answer:

A permit is only valid for on-street parking in bays with one of the following signs:

- Resident Permit Holders Only
- Permit Holders Only
- Permit Holders or Pay at Machine (not a bay marked only Pay at Machine).

Permits are not valid off-street, on an estate or on private land.

Answer:

In Tower Hamlets, the scrutiny function is made up of a committee structure known as the Overview & Scrutiny Committee (OSC).

This committee has 10 Ward Councillors. The OSC is also able to set up more sub-committees which look at more specific issues e.g. local community safety, health, housing the environment, children and young people, along with the council spending decisions etc.

The OSC can recall the Mayor, Cabinet or senior officers at the council and or partner agencies to attend the committee meeting to explain particular decisions that they made; how well a local public service is doing for which they are responsible for. How much of the decision made reflect the council’s budget and policy structure.

Answer:

From a legal point of view, there is a duty for all English and Welsh councils to provide a scrutiny function under Local Government Act (2000) and Localism Act (2011) where there is an elected Executive Mayor and Cabinet Structure.

The reason why Overview and Scrutiny Committee (OSC) carry’s out monthly checks on local issues at public Committee meetings is to: 

  1. Examine in detail a particular local issue affecting the residents and Tower Hamlets community
  2. Check on behalf the residents that the service the community receives is meeting their needs and is performing well
  3. Allows for your councillor to raise issues, concerns and ask pre decision questions and power to ‘call in’ decisions
  4. Investigate decisions made by the Mayor, Cabinet and council are in the best interests of the residents
  5. Creates an independent group which can hold the Mayor, Cabinet and council responsible for their decision making.
Displaying 441 to 450 of 631
Previous … 43 44 45 46 47 … Next