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Answer:

Nitrous oxide (also known as laughing gas) is a serious concern for residents, the council, police and housing associations. It can be intimidating for residents to see groups of people taking it and the antisocial behaviour associated with it, including the noise nuisance and small metal canisters that are littering the borough.

For more information on the council’s response to Nitrous Oxide use and how to report nitrous oxide ASB and litter, visit the Nitrous oxide - No laughing matter page.

Answer:

The Specialist Substance Misuse Midwife is based at the Royal London Hospital. She supports vulnerable women during and after their pregnancy. Helping them improve their health and the welfare and life chances of their unborn babies. This includes

  • regular antenatal clinics at the hospital
  • antenatal and postnatal home visits
  • harm reduction advice about sexual health and drug use
  • testing for blood borne viruses
  • encouraging women to engage with specialist maternity and RESET services.

Pregnant women can self-refer to Barts maternity services or a GP can make a referral for them. Any health professional can also request and complete a Gateway referral form.

Answer:

RESET Recovery Support Services include

  • Brief interventions for relapse prevention
  • Support with accommodation, education, training and employment opportunities
  • Mutual aid
  • Family and carers interventions
  • Peer-led recovery support
  • Complementary therapies
  • Flexible structured psychosocial day programmes (abstinent, stable or active groups in their substance use)
  • Structured counselling (including couples counselling)
  • Recovery support activities based at RESET Treatment Service
  • Weekend service user led sessions and activities

Any adult living in Tower Hamlets that needs support with their drug or alcohol use can self-refer to RESET by calling 020 3889 9510 (Monday to Friday, 9am to 5pm) or in person at one of their sites.

Make a professional or self-referral online.

Answer:

RESET Treatment Services include

  • Advice and information for people who use drugs and/or alcohol and concerned others
  • Community alcohol detoxification
  • Assessment for residential detoxification and rehabilitation services
  • Healthcare assessments
  • Access to needle exchange service and harm reduction advice
  • Testing for HIV, Hepatitis B, C. and Hepatitis B vaccination
  • Counselling and 1:1 key working sessions
  • Support for clients experiencing domestic violence
  • Onward referral to further support services as required
  • Signposting and access to mutual aid groups such as AA, NA and Smart Recovery.

Any adult living in Tower Hamlets that needs support with their drug or alcohol use can self-refer to RESET by calling 020 3889 9510 (Monday to Friday, 9am to 5pm) or in person at one of their sites.

Make a professional or self-referral online.

Answer:

The scrutiny function is made up of a committee structure known as the Overview and Scrutiny Committee (OSC). 

The OSC can set up more sub-committees and look at specific issues. Sub-committees in Tower Hamlets include:

Scrutiny Lead members also examine portfolio areas in:

  • Resources and Finance
  • Environment and Community Safety

The OSC can recall the Mayor, Cabinet or senior officers at the council and/or partner agencies to attend the committee meeting to explain

  • decisions that they made
  • how well a local public service is doing for which they are responsible for
  • how much of a decision made reflects the council’s budget and policy structure.
Answer:

What we are doing

The council has a duty under the Health and Safety at Work etc. Act 1974 (“the HSWA”) to take such steps that are reasonably practicable to ensure a safe working environment for its staff. We are also legally required under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) to record and report incidents of work-related violence.

To meet this duty, we maintain a register of serious incidents (and therefore individuals) who do, or may, pose a serious risk to staff or contractors. This is referred to as the Customer of Concern Register (CoCR). This Register is managed by the Corporate Health and Safety Team.

We are committed to making sure that personal information we process is secure. We have put in place suitable:

  • physical,
  • electronic and
  • managerial procedures to safeguard and secure the information we collect.

Personal information collected

  • name
  • address and contact details
  • notes and other information we get directly from you about actual or potential violent behaviour. For example, we may make a note of the words you said if you threatened a member of staff
  • notes and information we get from any council department or third parties about actual or potential violent behaviour
  • photographs or images recorded by our CCTV systems

 How we collect this information

  • from the person/people you may have been violent or aggressive towards
  • council employees who have completed an incident report form
  • other sources we may receive information about you from, e.g. other organisation, agencies or service providers
  • we may receive information about you for a legal reason

 Who we share data with

  • Council staff who look after the CoCR.
  • staff who are working with you, or have a need to contact/visit you, will have access to the data on the CoCR. Access is controlled and limited to those who need the information in order to carry out their duties safely.
  •  We may also share your information with other agencies, organisations and contractors that may come into direct contact with you. We do this to assess the risks to their employees as part of their work.
  • We also have a duty to pass information to third party organisations, such as the Police, if there has been a crime committed.

 Legislation that applies

  • Health and Safety at Work etc. Act 1974
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013

Retention periods

 Each person added to the register will be dealt with on a case-by-case basis. All entries will be reviewed yearly to ensure their accuracy.

If there is no longer a risk of violence, the entry will be removed from the register.

 

 

Answer:

All our sexual health services and clinics in the borough are confidential and professional services which are fast and free to use and delivered by friendly professionals.  

Elop - is a local holistic lesbian and gay mental health charity based in East London that offers a range of social, emotional and support services to LGBT communities, and core services include advice and information, counselling and young people’s services. Visit elop for more information. 

London Friend – LGBT charity that support the health and mental wellbeing of the LGBT community in and around London. Visit London Friend. 

Answer:

Clinic S – provided by All East, is a free and confidential service to women, men, trans and gender non-binary individuals, working in the sex or adult entertainment industry for sexual health. 

Support services – you can find more information about accessing wider support such as Beyond the Streets using our support services section. 

Answer:

PrEP and PEPSE 

Pre-exposure prophylaxis (PrEP) is a medication you can take to reduce your risk of HIV infection. People who at high risk of becoming infected with HIV are eligible for PrEP, if you are unsure whether you are eligible you can get advice or start taking PrEP by booking an appointment with our sexual health service.  

PEPSE - Post-exposure prophylaxis for HIV after sexual exposure is a four week course of HIV medication you can take after unprotected sex or a condom accident, to reduce your risk of becoming HIV positive. PEPSE must be started within 72 hours of the unprotected sex or condom accident. It is best to start PEPSE as soon as possible.  

You can get PREP and PEPSE at sexual health specialist centres: the Ambrose King Centre and the Sir Ludwig Guttmann Centre. If the centres are closed, you can access PEPSE at your nearest emergency department.  

Positive East  

Positive East offer a comprehensive and holistic range of HIV support and prevention services. They can help you with: 

  • HIV/STI testing and advice 

  • information and advice (benefits, housing, immigration, etc.) 

  • peer support and mentoring 

  • support groups 

  • counselling 

  • specialist support for HIV positive women who are asylum seekers or refugees and who have experienced violence or trauma 

  • health and wellbeing activities (e.g. acupuncture, mindfulness, yoga, women gym sessions, etc.)  

For more information you can call 020 7791 2855 or e-mail talktome@positiveeast.org.uk or visit 159 Mile End Road, London E1 4AQ.  

Answer:

For more information on help after sexual abuse, please see our directory about support services for sexual abuse (including online sexual abuse).  

If you are a child or young person you can find out more information on support services for children and young people.  

If you are concerned about the welfare or safety of a child/young person, you should contact the Multi-Agency Safeguarding Hub or call the police on 999 if the child is in immediate danger.  

Female Genital Cutting Support 

Primrose Clinic, Mile End Hospital - a community-based clinic that offers a range of support services for women affected by FGM, Bancroft Road, E1 4DG, 020 7377 7898 

Sister Circle – women’s charity organization that provides holistic support for women experiencing health complications as a result of cutting. Visit Sister Circle for more information.  

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