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Answer:

45 Bank Street, Jubilee Place, Canary Wharf, E14 5NY

Opening hours

  • Monday to Friday, 7am to midnight
  • Saturday, 10am to 7pm
  • Sundaym 12pm to 6pm

How to book

  • Book an appointment through the NHS website or by calling 119
  • Walk-in appointments available.

 

Answer:

124 St Pauls Way, E3 4QA

Opening hours

  • Monday to Friday, 9am to 8pm
  • Saturday, 9am to 5pm

How to get the vaccine

  • Book an appointment through the NHS website or by calling 119.
  • Walk-in appointmnts available for people aged five and over.
Answer:

115 Harford Street, E1 4FG

Opening hours

  • Monday to Friday, 9am to 7pm
  • Saturday, 8.30am to 2pm

How to book

  • Book an appointment through the NHS website or by calling 119.

 

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Learning Advisory Service to inform the services provided to families, children and young people, and the educational settings who support them.

The Learning Advisory Service is part of the London Borough of Tower Hamlets’ Education Directorate: SEN Services. The Learning Advisory Service is the Data Controller.

Data we collect, process, hold and share may include (but are not limited to)

  • Personal information and contacts (such as name, unique pupil number and address)
  • Characteristics (such as ethnicity, language and free school meal eligibility)
  • Special educational needs information (including the need, diagnosis, or professional involvement)
  • Attendance information (such as number of absences, absence reasons, and any previous school attendance, or exclusions)
  • Assessment and Attainment (as provided by the educational setting or professional, courses enrolled in, and any relevant results)
  • Information from schools and partner agencies such as Statutory SEN Service, Educational Psychology, Health and Social Care regarding a child/young person’s special educational, social, emotional, mental, medical and health needs
  • Safeguarding information (such as any professional involvement)
  • Information from partners contained on an Early Help Assessment that will already have parental consent to be shared
  • Information we record as a result of working directly with a child or young person e.g. observations, interviews and assessments
  • Information from parents/carers and educational settings that provides a holistic picture of the child’s educational, health, social care and/or disability needs

Why we collect data and how we use this information

We use children and young people’s data to:

  • enable us to carry out specific functions for which we are responsible
  • support schools to include children with special educational needs and disabilities and enable their full access to education
  • assess the quality of our services
  • derive statistics to inform and improve our service delivery.

We process your data in accordance with the General Data Protection Regulations (GDPR). If you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process children and young people’s personal data under the UK General Data Protection Regulation (UK GDPR) for compliance; with a legal obligation; with explicit consent; and as a task carried out in the public interest.

More personal data (such as health, personal and household circumstances) is processed under the provision of explicit consent; Health or Social Care; Archiving; Research and Statistics.

We need to comply with legal obligations including: the Education Act 2011; The Children Act 2004; The Education (Pupil Information) (England) Regulations 2005; School Information (England) Regulations and the Localism Act 2011.

A delay in you providing the information requested may result in a delay in providing appropriate services.

Storing data: How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 35 years from closure of file. For further details, you can view the Children’s Directorate Retention Schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing: Who do we share information with?

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated, this may include:

  • internal departments within the council
  • other local authorities for the purpose of transition planning and tracking
  • schools, early years providers, further education colleges, pupil referal units, academies, including non-maintained special schools where it is of specific relevance to the education of the child or young person
  • the National Health Service, including the NHS Commissioning Board and the two-way sharing of information with NHS clinical staff
  • clinical commissioning groups (CCGs), now called Integrated Care Boards (ICBs) from July 2022
  • Other partner agencies that provide services on our behalf
  • agencies with whom we have a duty to co-operate, such as police

Tower Hamlets Borough Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area.

The main reason we share data is to enable us to best support the children and young people we work with or to enable schools and settings to do so, as efficiently as possible.

We will not share any information about you outside the school without your consent unless we have a lawful basis for doing so.

In certain circumstances, we may need to share information with other organisations without your consent for statutory purposes. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person, or vulnerable adult, and for the purposes of crime prevention and national security.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our Data Protection page.

Requesting access to your personal data

Under data protection legislation, parents and pupils have the right to request access to information about them that we hold, which must be responded to within 30 calendar days.

To make a request for your personal information, or be given access to your child’s educational record held by their education provider, contact the Council’s Data Protection Officer on DPO@towerhamlets.gov.uk.

You also have the right to:

  • a change of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • withdraw consent and remove data relating to you/your child, where permitted by law
  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with the Council’s Data Protection Officer on DPO@towerhamlets.gov.uk.

Last update

We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated in 2022.

Further information and contact

For further information about this privacy notice, please contact the council’s Data Protection Officer at DPO@towerhamlets.gov.uk.

Answer:

From May 2023 the voting system, at the elections listed below, will be changing from a supplementary vote system to a simple majority voting system.

This is traditionally known as ‘first past the post’ where you vote for one candidate only and the candidate with the most votes will win.

Candidates will no longer have to secure a certain number of votes; they will just have to win more votes than any other candidate.

The voting system will be changed in all elections for: 

  • local authority (council) mayors in England
  • combined authority mayors
  • Police and Crime Commissioners in England and Wales
  • the London Mayor
Answer:

Data controller and purpose

This privacy notice applies to you and the London Borough of Tower Hamlets (“the council”). The council takes the privacy of your information very seriously.

This privacy notice applies to the council’s use of the data provided by you or collected by the council in relation to your claim for Benefits and use of our service.

It is important that you understand that sometimes we will need to share your data with other organisations and agencies where necessary.

The information you provide to us as part of your claim for benefit will be used by the London Borough of Tower Hamlets’ Benefit Service, to process:

  • Housing benefit
  • Council tax reduction/benefit
  • Council tax hardship discounts
  • Free school meals
  • School clothing grant
  • Discretionary housing payments
  • Tower Hamlets and Canary Wharf Trust applications.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

We may verify the information you have provided with other sources as allowed by the law. This includes information about other people who live in your household.

Condition for processing personal data

The council has a statutory duty to process your personal data in relation to your claim for benefit. The type of information we collect is:

  • personal, family and household details,
  • ID and supporting evidence, including NINO
  • accommodation details
  • financial details including income and savings
  • employment and education details
  • contact details and electronic means of communication details.

We have a responsibility to process this information under the provisions of:

  • Local Government Finance Act 1992
  • The Social Security Contributions & Benefits Act 1992
  • The Housing Benefit Regulations 2006.

 Article 6 of GDPR allows for processing this data.

Article 6 DPR Lawfulness of processing

  1. Processing shall be lawful only if and to the extent that at least one of the following applies:
    (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes
    (b) Processing is necessary for compliance with a legal obligation to which the controller is subject
    (c) processing is necessary in order to protect the vital interests of the data subject or of another natural person
    (d) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Any delay in you providing the information requested may result in a delay in providing appropriate services.

In some circumstances, to help in processing your claim the council will also collect your contact details such as telephone numbers and email address. This is used for the collection and verification of information.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed.

For further details, you can view our retention policy.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include:

  • HMRC
  • Valuation Office Agency
  • Organisation identifying and preventing fraud
  • Council Tax department
  • Department for Work and Pensions
  • Schools and colleges and the Student Loan Company
  • electoral registration
  • your landlord (although we will seek your explicit permission to do this)
  • other local authorities.

For certain activities we may also use intermediaries to help in the delivery of our service to you.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way.

Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area.

This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

If you are unsatisfied with our response you have a right to complain to the Information Commissioner’s Office (ICO). You can report a concern by visiting the ICO website.

Answer:

Data Controller and Purpose

The information provided by young people, education providers and public bodies will be used by the London Borough of Tower Hamlets’ Young Workpath Service.

We have a legal responsibility to encourage, enable and assist young people aged 16-19 year olds (or up to 25 year olds with SEND) who are not in education, employment or training (NEET) to participate in education, employment or training.

We are also responsible for reporting monthly to the Department of Education (DfE) with regards to Raising the Participation Age (RPA) data. The RPA relates to the requirement for all young people in England to continue in education or training until their 18th birthday.

In addition, we report on young people who receive an offer under the September Guarantee, the Activity (destination) Survey of young people who complete compulsory education, and every month the rates of young people who are participating, those who are NEET, young people whose destinations are unknown (not known), and combined NEET/not known.

Local authorities must report to the Department for Education’s (DFE) National Client Caseload Management Information System (NCCIS) by using their Local Client Caseload Information System (CCIS).

Tower Hamlets Council is the Data Controller.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

The information we hold is to support the provision of education, employment and training for young people. The information is provided by young people, education providers and public bodies.

Some of the information we hold are personal, such as your name, address, contact details, date of birth, gender, ethnicity, unique pupil number (UPN), qualifications, contact(s) with us, including actions plans. We also hold information on what course, job or training placement you do after Year 11. Some of the information we hold could be sensitive, such as your health record, SEND status, problems you have had at school or home, housing difficulties or periods of unemployment if applicable.

It is necessary for us to process your data under the GDPR.

Section 68 of the Education and Skills Act 2008 places a duty on local authorities to encourage, enable and assist young people aged 16-19 year olds (or up to 25 year olds with SEND) who are not in education, employment or training (NEET) to participate in education, employment or training.

Section 10 places an additional duty on local authorities under Raising the Participation Age (RPA) to promote the effective participation in education and training of 16 and 17 year olds in their area with a view to ensuring that those persons fulfil the duty to participate in education or training, and to identify 16 and 17 year olds who are not participating in education or training.

Local authorities must make arrangements – i.e. maintain a tracking system.

Tracking young people’s participation successfully is a key element of this duty. This may be through the supply of information by education providers, other services within the local authority area and public bodies such as health, youth offending teams and Jobcentre Plus, as well as through direct contact with young people.

Section 72 requires education providers to provide relevant information about students to local authorities to enable them to carry out their duties under section 68. There is an equivalent duty under Section 14 that requires education providers to supply information to local authorities to enable local authorities to carry out their RPA duties (i.e. notify a local authority when a 16 or 17 year old has ‘dropped out’ and therefore no longer meeting their duty to participate).

Section 77 provides additional data sharing powers (i.e. supply of information by other services within the local authority and public bodies) to support local authorities to deliver their duties under section 68.

We only share relevant information about young people, with their explicit consent with professionals who have a legitimate interest in their progress, such as their current or previous education provider, other advisers, the local authority and potential employers and education providers.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold young people’s information for as long as is required by law and to provide them with the necessary services. Records are archived for 12 months following the upper limit of the cohort age (age 19 or up to 25 with SEND) and then fully deleted from the database.

We may also anonymise some personal data provided to us to ensure that individuals cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Answer:

Anti-social behaviour (ASB) covers a broad range of issues. It's behaviour that causes nuisance, harassment, alarm and distress to individuals and the community. 

Together with our partners we can support you with ASB from:

Drug and alcohol abuse 

This includes irresponsible drinking and drug-related litter such as needles and alcohol cans.

Threatening or abusive behaviour

This is verbal abuse or threatening behaviour that causes nuisance, harassment, alarm or distress.
The behaviour can be deliberate or not.

Vandalism

 This is when someone has damaged or destroyed public or private property on purpose.

Aggressive and persistent begging

This is begging that makes people feel intimidated or hassled to give money.

Encampments

These are tents or temporary shelters put up by individuals and/or groups. If this causes nuisance, alarm and/or distress to other people it can be anti-social behaviour.

Please note that rough sleeping alone is not considered ASB. Visit the helping the homeless page to get more information on how to support a person who is homeless.

Sex working and prostitution

This includes soliciting/prostitution, brothels, kerb crawling, and sex work that causes ASB (e.g. condom littering, screaming or fighting )

Public urination or defecation

This is someone going to the toilet in a public or communal place.

Vehicle related ASB 

This can be nuisance behaviour inside or around a vehicle(s).

Noise nuisance (non-statutory)

This is unreasonable noise that causes nuisance, alarm and distress. 

It can be from:

  • unreasonable/avoidable domestic noise
  • intentional noise like shouting, arguing, swearing or playing music

What non-statutory noise nuisance can the council deal with?

We can only deal with complaints within:

  • privately rented properties
  • privately owned properties
  • parks and open spaces

What about in social housing or housing association properties?

Please send complaints directly to the organisations in charge.

Answer:

253 Whitechapel Road, E1 1DB

Opening hours

  • Monday to Friday, 9.30am to 6pm
  • Saturday, 9.30am to 5.30pm

How to book

  • Book an appointment through the NHS website or by calling 119
  • Walk-in appointments also available for people aged 16 and over.

 

 

Answer:
  • If you’ve tested positive for Covid-19, you need to wait four weeks (28 days) from the day of your positive test to have your booster
  • This gap will help to separate any side effects of the vaccine from effects of your illness
  • If you’ve already booked your booster appointment and then test positive, make sure to log on to the NHS website or call NHS 119.
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