FAQ

FAQsRSS FeedAtom Feed

Answer:

Anti-social behaviour (ASB) covers a broad range of issues. It's behaviour that causes nuisance, harassment, alarm and distress to individuals and the community. 

Together with our partners we can support you with ASB from:

Drug and alcohol abuse 

This includes irresponsible drinking and drug-related litter such as needles and alcohol cans.

Threatening or abusive behaviour

This is verbal abuse or threatening behaviour that causes nuisance, harassment, alarm or distress.
The behaviour can be deliberate or not.

Vandalism

 This is when someone has damaged or destroyed public or private property on purpose.

Aggressive and persistent begging

This is begging that makes people feel intimidated or hassled to give money.

Encampments

These are tents or temporary shelters put up by individuals and/or groups. If this causes nuisance, alarm and/or distress to other people it can be anti-social behaviour.

Please note that rough sleeping alone is not considered ASB. Visit the helping the homeless page to get more information on how to support a person who is homeless.

Sex working and prostitution

This includes soliciting/prostitution, brothels, kerb crawling, and sex work that causes ASB (e.g. condom littering, screaming or fighting )

Public urination or defecation

This is someone going to the toilet in a public or communal place.

Vehicle related ASB 

This can be nuisance behaviour inside or around a vehicle(s).

Noise nuisance (non-statutory)

This is unreasonable noise that causes nuisance, alarm and distress. 

It can be from:

  • unreasonable/avoidable domestic noise
  • intentional noise like shouting, arguing, swearing or playing music

What non-statutory noise nuisance can the council deal with?

We can only deal with complaints within:

  • privately rented properties
  • privately owned properties
  • parks and open spaces

What about in social housing or housing association properties?

Please send complaints directly to the organisations in charge.

Answer:

253 Whitechapel Road, E1 1DB

Opening hours

  • Monday to Friday, 9.30am to 6pm
  • Saturday, 9.30am to 5.30pm

How to book

  • Book an appointment through the NHS website or by calling 119
  • Walk-in appointments also available for people aged 16 and over.

 

 

Answer:
  • If you’ve tested positive for Covid-19, you need to wait four weeks (28 days) from the day of your positive test to have your booster
  • This gap will help to separate any side effects of the vaccine from effects of your illness
  • If you’ve already booked your booster appointment and then test positive, make sure to log on to the NHS website or call NHS 119.
Answer:

50 Wapping Lane, E1W 2RL

Opening hours

  • Monday, 9am to 7pm
  • Tuesday to Thursday, 9am to 7.30pm
  • Friday, 9am to 7pm
  • Saturday, 9am to 3pm

How to get vaccinated

  • Book an appointment through the NHS website or by calling 119.
Answer:

Mayor’s Education Maintenance Allowance and University Bursary Award Schemes Privacy Notice

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ School Governance,Information and Traded Service, to process your personal data submitted with the application. Tower Hamlets Council is the Data Controller.

We have received personal data from you and will use this for processing your application, this includes processing of application queries. It is important that you understand that we will need to share your data with other agencies where necessary and appropriate and that by completing the application process, you understand that your data may be shared. We will use your personal data to carry out eligibility checks such as attendance at education institutions prior to any payment being made, Local Authority checks on benefits, and conducting surveys and processing your feedback regarding the schemes we deliver as part of the evaluation and monitoring process, to assess the quality of our services and use statistics to inform and improve our service delivery.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent, and more personal data (date of birth, health, personal and household circumstances) as necessary for explicit consent, and for equalities data, a task carried out in the public  interest and a substantial task in the public interest.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include London Borough of Tower Hamlets Revenues and Benefits Services, Governors and Information Service, DWP, external education institutions/settings such as sixth form, colleges, universities as required.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and Profiling

The service will process some of the data by computer and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ link below. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Applications, and how to complain to the Information Commissioner. 

Answer:
  • Yes, if you are housebound, you can get a Covid-19 booster at home
  • You will be contacted by your GP to arrange a visit
  • If you have not been contacted, please call your GP.
Answer:

What is a contact?

You are a contact of someone who has possible or confirmed COVID-19 if: 

  • You live in the same household as another person who has COVID-19 symptoms or has tested positive for COVID-19 
  • You have been notified by NHS Test and Trace that you are a contact of person who has had a positive test result. 

What has changed? 

  • If you are fully vaccinated or are under the aged of 18 years and 6 months you are not legally required to self-isolate, but you are strongly advised to take a lateral flow test every day for 7 days and to self-isolate and arrange to have a PCR test if any of these test results are positive. 
  • If you are aged 18 years and 6 months or over and not fully vaccinated, you are legally required to stay at home and self-isolate 
  • Fully vaccinated means that you are 14 days after having received two doses of an approved vaccine (Pfizer, AstraZeneca, Moderna). 
  • Read more on GOV.UK if you share a household with someone who has symptoms or who has tested positive or if you are a contact of someone outside of your household.

Why has this changed? 

  • You can still carry and pass on COVID-19 if you are vaccinated. 
  • Lateral flow tests are very good at detecting the virus even if you have no symptoms 
  • The high levels of Omicron we are seeing and its faster spread mean that the chances of you carrying the virus if you are a contact are higher than they were before 
  • Taking a lateral flow test means that the virus is picked up faster and the risk of spread is lower if you self-isolate when positive. 

How do I get a lateral flow test? 

Answer:

Open App on mobile device 

If phone has biometrics enabled, it will ask for that security method and ignore the steps below to allow access. 

If biometrics fails, or is not enabled on the device, then follow the steps below. 

Click "Log in - Single Sign On" 

Enter employee number and password. 

Click "Continue" 

Enter the 6-digit (MFA) code and click "verify” 

Access to HR Self-Service granted. 

Answer:
If you have a Corporate email account and currently have access to HR Self-Service, your username will be your Corporate email account and the same password used to access HR Self-Service via the Bridge. 

Go to this link https://mysignins.microsoft.com/security-info from your corporate device (LBTH/THH laptop/desktop) and follow the steps below. Keep this web page open throughout the process as you will need information from this page to activate the Authenticator. 

 Then click on Add sign-in method: 

Screenshot of the browser page on My Sign-ins information. 

Select Authenticator app from drop down list, click Add. Select how you want to login and click on next, and then click on continue.  If you already have the authenticator, you do not need to download it again. 

Screenshot of method type to add the Authenticator  

 

 

If you do not already have the Authenticator installed on your device, download authenticator app to device from QR code above to complete the pre-registration process.  

 Keep the web browser open to complete the pre-registration process.  

 

 

Answer:

Dashboard:

Once you are logged in, you will be able to see your Dashboard. 

The 3 bars icon is the menu, where you can see all functionalities as you have on HR Self-Service 

The three dots is where you can view or update your Account. 

The pencil icon allows you to customise your Dashboard. If you have your Dashboard already customised on the HR Self-Service, the App will have the same information on the screen. 

Displaying 381 to 390 of 631
Previous 37 38 39 40 41 Next