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Answer:
  • Evidence suggests that this is the maximum number of dogs that the average adult could be expected to control at any one time. This PSPO order has been introduced for public safety.
  • To obtain a professional dog walkers license you / your business must meet a number of conditions. These include providing evidence of adequate insurance, skills and experience to safely walk up to six dogs at any one time.
Answer:
  • Professional dog walkers may apply for a professional dog walking license. However, the maximum number of dogs you can walk at any one time with a professional dog walkers license is six. One person will not be able to walk more than six dogs at any one time even with a professional dog walkers license.
  • If you are not a professional dog walker, you may consider applying to become a professional dog walker, or you will need to make alternative dog walking arrangements. For example, ensuring there is more than one responsible adult per four dogs or walking dogs on a rota.
Answer:

A license will enable a professional dog walker to walk up to SIX dogs at any one time. The council undertook a benchmarking exercise and found that local authorities who had brought in a maximum number of dogs PSPO order, the maximum number of dogs that they permitted being walked by an individual at any one time was SIX. The council wants to set a balance between supporting business and public safety.

Answer:

No. The Professional Dog Walker license allows for the walking of five or six dogs at any one time. If you will not walk more than four dogs at any one time, you will not need to obtain a Professional Dog Walker license.

Answer:

From 1 April 2026. This is because new fees and charges are introduced at the start of a new financial year.

Answer:
  • Between 1 October 2025 and 1 April 2026, the council will waiver enforcing the four-dog limit for professional dog walkers.
  • Professional dog walkers will be able to walk up to six dogs at any one time without a professional dog walkers license but must not walk more than six.
  • Professional dog walkers can register their interest in obtaining the license by emailingHealthand.Safety@towerhamlets.gov.uk. The council will contact professional dog walkers known to us nearer the time with specific information about the license process.
Answer:

Enforcement officers are there to ensure that everyone can safely enjoy our green spaces and that dogs are walked responsibly, this includes professional dog walkers. If dogs remain in designated areas (not in gated children’s play areas or gated sports areas), enforcement officers will not take any action. However, if an officer sees a dog walker with five or six dogs, they may offer advice about how to register as a professional dog walker.

Answer:

See the professional dog walkers license page on the council’s website.

 

Answer:

A breach of a PSPO without a reasonable excuse is an offence. You will be issued with a £100 Fixed Penalty Notice (FPN) if you do not comply with the PSPO when asked by an Enforcement Officer. If not paid, you may be prosecuted, for which the maximum penalty is a fine of £1,000.

Answer:

Data Controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ contact centre service, to process your telephone interactions. London Borough of Tower Hamlets is the data controller and Wavenet is the data processor for telephone calls.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data under the GDPR article 6(1)(a) consent.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. Telephone call recordings are retained for 12 months and then the recording is automatically deleted. In order to maintain privacy and confidentiality, the Corporate Contact Centre does not hold conference calls (e.g. talk to a customer and a 3rd party at the same time).

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. This may include Council tax, Benefits, Parking and other Council departments.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.

This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

The service will process some of the data by computer and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’.

Your Rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

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