FAQ

FAQsRSS FeedAtom Feed

Answer:

50 Wapping Lane, E1W 2RL

Opening hours

  • Monday, 9am to 7pm
  • Tuesday to Thursday, 9am to 7.30pm
  • Friday, 9am to 7pm
  • Saturday, 9am to 3pm

How to get vaccinated

  • Book an appointment through the NHS website or by calling 119.
Answer:

Mayor’s Education Maintenance Allowance and University Bursary Award Schemes Privacy Notice

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ School Governance,Information and Traded Service, to process your personal data submitted with the application. Tower Hamlets Council is the Data Controller.

We have received personal data from you and will use this for processing your application, this includes processing of application queries. It is important that you understand that we will need to share your data with other agencies where necessary and appropriate and that by completing the application process, you understand that your data may be shared. We will use your personal data to carry out eligibility checks such as attendance at education institutions prior to any payment being made, Local Authority checks on benefits, and conducting surveys and processing your feedback regarding the schemes we deliver as part of the evaluation and monitoring process, to assess the quality of our services and use statistics to inform and improve our service delivery.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk

Condition For Processing Personal Data

It is necessary for us to process your personal data (name, address, contact details), under the GDPR with consent, and more personal data (date of birth, health, personal and household circumstances) as necessary for explicit consent, and for equalities data, a task carried out in the public  interest and a substantial task in the public interest.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 7 years after the case is closed.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include London Borough of Tower Hamlets Revenues and Benefits Services, Governors and Information Service, DWP, external education institutions/settings such as sixth form, colleges, universities as required.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Data Transfer to non EEA territory

We will not transfer your data outside of the EEA.

Automated decision making and Profiling

The service will process some of the data by computer and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see the ‘your rights’ link below. We may also to some degree use the data to build a profile for you regarding service provision and priority.

Your Rights

You can find out more about your rights on our Data Protection page and this includes details of your rights about automated decisions, such as the ranking of Applications, and how to complain to the Information Commissioner. 

Answer:
  • Yes, if you are housebound, you can get a Covid-19 booster at home
  • You will be contacted by your GP to arrange a visit
  • If you have not been contacted, please call your GP.
Answer:

What is a contact?

You are a contact of someone who has possible or confirmed COVID-19 if: 

  • You live in the same household as another person who has COVID-19 symptoms or has tested positive for COVID-19 
  • You have been notified by NHS Test and Trace that you are a contact of person who has had a positive test result. 

What has changed? 

  • If you are fully vaccinated or are under the aged of 18 years and 6 months you are not legally required to self-isolate, but you are strongly advised to take a lateral flow test every day for 7 days and to self-isolate and arrange to have a PCR test if any of these test results are positive. 
  • If you are aged 18 years and 6 months or over and not fully vaccinated, you are legally required to stay at home and self-isolate 
  • Fully vaccinated means that you are 14 days after having received two doses of an approved vaccine (Pfizer, AstraZeneca, Moderna). 
  • Read more on GOV.UK if you share a household with someone who has symptoms or who has tested positive or if you are a contact of someone outside of your household.

Why has this changed? 

  • You can still carry and pass on COVID-19 if you are vaccinated. 
  • Lateral flow tests are very good at detecting the virus even if you have no symptoms 
  • The high levels of Omicron we are seeing and its faster spread mean that the chances of you carrying the virus if you are a contact are higher than they were before 
  • Taking a lateral flow test means that the virus is picked up faster and the risk of spread is lower if you self-isolate when positive. 

How do I get a lateral flow test? 

Answer:

Open App on mobile device 

If phone has biometrics enabled, it will ask for that security method and ignore the steps below to allow access. 

If biometrics fails, or is not enabled on the device, then follow the steps below. 

Click "Log in - Single Sign On" 

Enter employee number and password. 

Click "Continue" 

Enter the 6-digit (MFA) code and click "verify” 

Access to HR Self-Service granted. 

Answer:
If you have a Corporate email account and currently have access to HR Self-Service, your username will be your Corporate email account and the same password used to access HR Self-Service via the Bridge. 

Go to this link https://mysignins.microsoft.com/security-info from your corporate device (LBTH/THH laptop/desktop) and follow the steps below. Keep this web page open throughout the process as you will need information from this page to activate the Authenticator. 

 Then click on Add sign-in method: 

Screenshot of the browser page on My Sign-ins information. 

Select Authenticator app from drop down list, click Add. Select how you want to login and click on next, and then click on continue.  If you already have the authenticator, you do not need to download it again. 

Screenshot of method type to add the Authenticator  

 

 

If you do not already have the Authenticator installed on your device, download authenticator app to device from QR code above to complete the pre-registration process.  

 Keep the web browser open to complete the pre-registration process.  

 

 

Answer:

Dashboard:

Once you are logged in, you will be able to see your Dashboard. 

The 3 bars icon is the menu, where you can see all functionalities as you have on HR Self-Service 

The three dots is where you can view or update your Account. 

The pencil icon allows you to customise your Dashboard. If you have your Dashboard already customised on the HR Self-Service, the App will have the same information on the screen. 

Answer:

If you have any issues relating to the QR code from your Microsoft Sign-in screen, you will need to log a call on the IT service desk portal.

 

Screenshot of IT service desk portal to log in a call if you are having issues with the QR code generated on your HR Self-Service screen. 

Answer:

To access the app, you must have a device with the following: 

Corporate email account. (email address from your employer – London Borough of Tower Hamlets / Tower Hamlets Homes) 

iOS (iPhone/iPad/Mac/MacBook); 

Android (smartphone or tablet) or;  

Windows (Laptop, smartphone or tablet). 

If your device does not scan QR codes when pointing the camera to the QR code, you can download a free QR scanner code from App Store - App Store - Apple (UK) or,  Google Play - Android Apps on Google Play

 

You can download the MyView App via App Store - App Store - Apple (UK) or,  Google Play - Android Apps on Google Play. Alternatively, you can scan the QR code below for your device. 

A blue and orange logo of MyView app 

  MyView Icon 

 

QR code images 

You also need to download the Microsoft authenticator via App Store - App Store - Apple (UK) or,  Google Play - Android Apps on Google Play. Alternatively, you can scan the QR code below for your device. If you already have the authenticator, you do not need to download it again. 

QR code images 

Answer:

If you already have the authenticator, you do not need to download it again. 

Once the app has been downloaded follow the process below: 

Click on Accept – Click on Continue – Choose between Add Work or School Account or Scan QR Code. 

To login using your work account, you need to select the Add work or school account and use your corporate full email address e.g., someone@towerhamlets.gov.uk and your email password, the same email and password used to access the Bridge. 

If you would like to login using the QR Code, click on Scan a QR Code. It may be needed 2 devices to facilitate the login. 

On iOS devices, click on the plus sign + on the top right. 

On Android devices, click on Scan a QR code. Go back to the My Sign-Ins on the web page. 

On the My Sign-Ins web page, the QR code will be on the screen, and you will be able to scan it with the Authenticator app. QR codes are individual and cannot be used for more than one person or device. 

Point your device to the QR code and the scanner will read it. The authenticator scan will look like the image below: 

If you are not able to scan the QR code with the Authenticator app, go to the My Sign-Ins on the web page (as on the step 3.4) and click on Can’t scan Image? Under the QR code on the web page.  

The Account name and security/secret key will appear under the QR code. They need to be entered manually or you can click on the icon at the end of each line and it will copy the information – copy one line at a time. Account name and security/secret codes are individual and cannot be used for more than one person or device. 

Once the account has been added on the Authenticator app. The One-Time password is a 6-digit code that has changes every 30 seconds.  

Add the 6-digit code on the web page and click on Next. 

Add the One-time password code on the Web page on My Sign-Ins. 

 

Screenshot of the My Sign-Ins where the One time password needs to be added to 

Displaying 391 to 400 of 490
Previous 38 39 40 41 42 Next