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Answer:
The scheme has been designed to specifically support long-standing, small businesses, recognising the unique role they play in local communities.
Answer:
Friday 6th November 2026
Answer:

If our records show your business is eligible, we will write to you to let you know and tell you know how to apply. We will also contact you by email.

The letter will tell you the following information:

  • About the retail rent support scheme and what support you can expect
  • How you can apply for the retail rent support scheme
  • How to access help to apply for the retail rent support scheme if you would like it

 You can also find more information on how to apply here Retail Rent Support Scheme (RRSS).

Answer:

You will need to supply the following information:

  • Details about yourself as the tenant and some information about your staff
  • Details about your business
  • A financial impact assessment that a rise in rent would have on your business
Information about the community benefits that your business contributes to the community you serve.
Answer:
Community benefits help ensure that the Retail Rent Support Scheme delivers value beyond the individual businesses receiving support. They contribute to wider Council priorities such as supporting local employment, skills, community wellbeing, environmental improvements and thriving town centres.
Answer:

If your business receives support through the Retail Rent Support Scheme, you are expected to provide community benefits that are appropriate and proportionate to the level of support received. This reflects the fact that the scheme uses public resources and helps ensure that local residents and communities share in the benefits of the investment.

Answer:

There is support available to you to help you in accessing, understanding and completing the application form.  This is provided by our partner LBP Retail Rent Support Scheme (RRSS).

We have commissioned a company called London Business Partnership (LBP) who are experts in supporting small businesses.

The information about LBP will be in the letter we send you. They will contact you to see if you need any help. But please feel free to contact them too info@londonbp.co.uk.

LBP will provide the following support:

  • They will help you gather the information you need to complete the questionnaire.
  • They will do a quick check of your accounts to help you write about how the financial impact that a rent increase will affect you.

They will talk to you about the Community Benefit of your business to help you answer this question on the application form.

Answer:

You need to demonstrate the range of social, economic and environmental benefits your business provides to the local area. These responses will be assessed by a panel, who will score the responses and make a recommendation as to any rent support.

 Broadly speaking, the more community benefits your business provides, the higher the rent discount your business might be eligible for, up to a maximum of 50% discount on the rent increase.

There are 3 types of benefits that your business might provide- social, economic and environmental. Each type counts towards the assessment, and each is weighted to give an overall score out of 100. Social benefits count for 40% of the total score, Economic for 40% and environmental 20%.

The benefits you outline will form part of a grant agreement if you are successful. You will be required to evidence your performance for each benefit. Failure to deliver the benefits may result in the removal of the grant, and the full rent will be due. Performance will be reviewed and monitored on an annual basis for the duration of the grant agreement (5 years).
Answer:
You do not have to use LBP to help you to complete the application form. The link to the application form is on the council’s grants portal Retail Rent Support Scheme (RRSS).
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