Our policies and procedures

Key services

Some of the key services around the council

• Tree management and preservation orders
• Licences
• Transport and streets
• Council Tax
• Housing
• Court Orders

Tell us about your experience

We're always looking to improve our services. Tell us about your experience with us.

• Compliments and the complaints process
• Customer service
• Whistleblowing complaint 

Policies

Find out about our key policies and procedures including our stance on equality and data protection.

• Recruitment policy
• Terms and conditions
• Equalities in Tower Hamlets
• Tower Hamlets Equality policy 2023-2027
• Equality Act 2010
• Health and safety
• Data Protection Act
• Suppliers code of conduct
• Data re-use
• Records management policy
• Retention policy