Formal complaints

We try to provide a good service to everyone, but things can go wrong. If this happens, we want to know about it so that we can put it right.

If you have already contacted us about a problem and you aren't happy with the way it was handled, you can make a formal complaint.

Make a formal complaint

We will acknowledge your complaint in 2 working days and aim to provide you with a full response within 20 working days.