School complaints

Schools have their own complaints procedures. If you have a complaint about a school or a member of school staff, a copy of their complaint’s procedures will be on the school website. The school policy will tell you who to contact to make a complaint - it may be the headteacher or a deputy headteacher

If you are not satisfied following their formal stage one response, the school policy will give you details of who to follow up the complaint with, including the governing body.

If you are not satisfied with the outcome, you can make your complaint known to the chair of governors. If you are not satisfied with the chair’s response, you can follow it up with a complaint direct to the Department for Education.

You can also write to them

Department of Education
Piccadilly Gate
Store Street
Manchester
M1 2 WD 

Tel: 0370 000 2288
Typetalk: 18001 0370 000 2288