Home Housing Housing Options Service Homelessness prevention
Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

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Get in touch

If you are homeless tonight

If you require emergency homelessness advice, assistance and support outside of our opening hours or during the weekends please call 020 7364 4079. 

Find out how to help someone sleeping on the streets.

How to make an application

You don’t have to be sleeping on the streets to be considered homeless.

Are you currently:

  • living with your landlord and your contract has come to an end?
  • in the process of being evicted and have nowhere to go?
  • staying with friends or sofa surfing and asked to leave?
  • at risk of violence where you are living?
  • unable to afford where you live?
  • locked out of your property by a relative, spouse or friend?
  • being evicted illegally?
  • in accommodation that is unsafe or in poor condition?
  • in the process of relationship breakdown and asked to leave your home?
  • a boat or caravan owner and have nowhere to put it?

If the answer to one or more of the situations above is yes, you may be experiencing homelessness, or at risk of losing your home.

For general queries, please call 0207 364 5000, or email homeless@towerhamlets.gov.uk.

Existing clients

Existing clients can discuss their housing application with their housing officer. You can find your housing officer’s details in the client care letter you were issued during your appointment.

If you do not know who your housing officer is and would like to speak to us about your case, please email us at homeless@towerhamlets.gov.uk, or call us on 0207 364 5000.