Report a repair

Our repairs policy has details about what repairs we are responsible for as a landlord and what tenants and leaseholders are responsible for.

If you need to report a repair, change an appointment or you need advice about a repair, please contact us.

MyHome allows tenants and leaseholders to access their own online account and manage a range of services at any time of the day or night. Accounts can be accessed using a variety of devices, including mobile phones and tablets.

(Not for emergencies)

Online

For more information on my home visit our MyHome pages.

Report a repair through MyHome

Phone

Tel: 020 7364 5000

Mail

Tower Hamlets Council Town Hall
160 Whitechapel Road
London
E1 1BJ

Repairs responsibilities and service standards

Find out about our repair responsibility and service standards.