Signing up to MyHome
Registering for MyHome is quick and easy. You only need a few pieces of basic information about yourself (and an email address) and you’ll be up and running in no time.
If you’re having any problems just follow our simple step-by-step guide:
How to sign up
Enter the web address
Navigate to the homepage by adding https://myhome.towerhamlets.gov.uk to a web browser.
Create an account option
On the homepage, select 'create an account' at the bottom of the page.
Enter your personal details
You’ll go through to the registration page where you’ll need to enter the following information:
- your email address
- a password for the account (this must have at least eight characters and include one capital letter, one lower case letter and one number)
Once you've entered this information, select 'next' and you'll see the 'check email' screen.
Confirmation email
You'll then need to check the email account you registered with for a confirmation email so that you can complete the registration. Please remember to check spam folders for the email.
When you've located the email in your inbox, follow the instructions to verify and finish setting up your account.
Complete the registration process
Once you've followed the link in your email you'll be taken back to MyHome to finish your registration.
You’ll need to associate the MyHome account you have just created with your rent account or service charge account. To do this you’ll need to provide your Payment Reference number, if you’re a tenant, or for leaseholders your account number as printed on the invoices and statements we send you.
You’ll also need to enter your personal details including:
- Surname
- First name
- Date of Birth
We use these with the Payment Reference/Account Number, to authenticate your identity against the details we hold in our systems to ensure only you have access to your data.
Finally you’ll also need to specify a memorable question and answer and accept the terms and conditions and select FIINISH.
You will then be taken back to the login screen where you can use the email address, password and memorable answer you have set to access your account.