Involving council tenants and leaseholders

We recently revised our engagement strategy. It aims to give council tenants and leaseholders a stronger voice. They now have multiple ways to engage with the council's Housing Management Service, both formally and informally. These include:

Tenants’ Voice panel

This resident-led group provides feedback and monitors the service's performance. It may review and recommend improvements. The group links into the Cabinet Housing Sub-Committee.

To find out more email scrutiny@thh.org.uk. 

Tenants and Residents’ Associations (TRAs)

Independent resident-led organisations that bring people together and serve as a platform for residents to influence the management of their neighbourhoods. Learn more about our TRAs on our Neighbourhood engagement page.

Co-opted Membership

On the council’s Housing and Regeneration Scrutiny Sub-Committee

Local neighbourhood /estate meetings

On local issues; neighbourhood action plans

Service level/issue involvement

Consultation workshops; ‘Task and Finish Groups’

Involvement for all

Residents given regular key updates via newsletters and may:

• participate in consultation surveys
• attend roadshows,
• provide digital feedback
• get involved in the procurement of new contracts
• take part in community projects such as Food Gardens

Informal engagement includes

• Reporting issues or concerns via webpage or to council officer
• Submitting compliments or complaints
• Participating in satisfaction surveys and focus groups
• Attending Estate inspections

Read our Tenant and Leaseholder Engagement Strategy 2024