Landlord responsibilities

Our responsibilities as a landlord

We provide and manage over 21,600 homes for 11,600 tenants and around 10,000 leaseholders.

Regulator of Social Housing

The Regulator of Social Housing ensures a stable, efficient, and well-managed social housing sector that provides quality homes and services for tenants.

Social housing landlords must now appoint named individuals to two new functions:

A 'Responsible Person' for compliance with the new social housing Consumer Standards. This is David Joyce [Corporate Director of Housing and Regeneration]
A 'Health & Safety Lead' responsible for monitoring the safety of the council's homes. This is Ian Morrison [Interim Director of Asset Management]

The regulator has set the following standards

We must:

provide safe, good-quality homes and good-quality landlord services [Safety and Quality Standard]
be open, treat you with fairness and respect, and make sure you can access services, raise concerns when necessary, influence decision making and hold us to account [Transparency, Influence and Accountability Standard]
make sure you can live in safe, well-maintained neighbourhoods, and feel safe in your homes [Neighbourhood and Community Standard]
let homes and manage tenancies fairly [Tenancy Standard]
set rents in line with government guidelines [Rent Standard]