Landlord responsibilities

Our responsibilities as a landlord

We provide and manage over 21,600 homes for 11,600 tenants and around 10,000 leaseholders.

The Regulator of Social Housing controls all social housing providers.

Social housing landlords must now appoint named individuals to two new functions:

A 'Responsible Person' for compliance with the new social housing Consumer Standards. This is David Joyce [Corporate Director of Housing & Regeneration]
A 'Health & Safety Lead' responsible for monitoring the safety of the council's homes. This is Ian Morrison [Interim Director of Asset Management]

The regulator has set the following standards:

We must:

provide safe, good-quality homes and good-quality landlord services [Safety & Quality Standard]
be open, treat you with fairness and respect, and make sure you can access services, raise concerns when necessary, influence decision making and hold us to account [Transparency, Influence & Accountability Standard]
make sure you can live in safe, well-maintained neighbourhoods, and feel safe in your homes [Neighbourhood & Community Standard]
let homes and manage tenancies fairly [Tenancy Standard]
set rents in line with government guidelines [Rent Standard]