Your service charge

Pay service charge online

You can pay by bank card. 

Please have your credit or debit card to hand as well as your 11-digit invoice number (printed in the top right-hand corner of your invoice - it starts with 55).  

Whichever way you choose to pay, make sure your payment goes to the right account. Only use the digits for your invoice or payment reference number.

Do not use any additional letters or digits. This way we'll be able to match your payment directly to your invoice or payment reference number.

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Here are some tips when paying your bill:

• Quote your 11 digit invoice number on all your correspondence
• Make sure you quote the correct invoice number when you use telephone banking
• Check your statements. Make sure all payments that you have made show on your account

What happens if you don't pay

We’ll contact you if your account falls into arrears. We’ll tell you how much you owe and explain how you should pay (in full or in instalments) and when you should pay.

If you're finding it difficult to keep up with your payments, let us know. We can help you:

• Look at the money you have coming in and the money you have going out
• Help apply for welfare benefits you are entitled to

We’ll start legal action if:

• You don't seek any help or assistance with your debt (for example speaking to your mortgage lender or bank)
• You don't agree to a repayment arrangement to clear your arrears
• You don't keep to an agreement you made with us to pay by instalments

Legal action may lead to a court order against you to pay the debt. A record of the court order will normally be kept for six years unless you pay the debt within one month. This may affect your ability to obtain credit.

If you do not comply with the court order, we will ask the court for permission to enforce the order. This might include:

• Deducting debt from your salary
• Securing a charge for the debt against your property
• Removing your possessions from your property and selling them to repay the debt
• Selling your property to repay the debt or ending your lease and repossessing the property

If you have money problems talk to us straight away. Don’t ignore the situation.

No matter how difficult your financial circumstances may seem, we will work with you to help you get your service charge account back on track.