Customer promise
This Customer Promise commits us to
- Put customers at the heart of everything we do
- Deliver services efficiently and effectively
- Deliver a high standard of service
- Regularly ask for feedback and use it to shape how we deliver services
- Provide consistently good customer service across all channels
- Be a customer-centric council
By always
- being helpful and polite
- providing honest and accurate information
- responding as quickly as possible
- giving our name
- being clear and provide realistic timescales
In return we ask that customers
- be respectful and treat our staff and other customers with courtesy
- let us know as soon as possible if your personal circumstances or requirements for a service change
- provide us the correct information we need to assist you
- Engage with us in a way that supports our work and enhances the outcomes for everyone
- share your feedback and suggestions on how we can improve our services.
Read the Customer Experience Strategy 2023-26.
Information for council tenants and leaseholders
Read more about our promise to provide a range of services to all council tenants and leaseholders in our Customer Promise for council tenants and leaseholders.
In this document you will find information on:
- Accessing our services (including how we will meet your communication needs)
- Repairing and maintaining your home
- Parking
- Anti-social behaviour
- Rent and service charges
- Major works (for leaseholders)