Problems logging in to MyView

Account suspended

If you get your log in details wrong 5 times, your account will be suspended.

To fix this, you need to select reset password and create a new password.

Select "Forgotten your password":

Enter your employee/payroll number as your user name and select “Reset my account”:

An email will be sent to the email address we have for you in the HR system.

Your email will look like this:

Your password is in quote marks. Copy the text between the quote marks.

The password is case sensitive and is valid for 10 minutes.

Account locked

If you try to reset your password 3 times without the correct information, your account will be locked.

To unlock your account contact:

Frontline staff - Waste, Contract Services, etc: Hr.Generalenquiries@towerhamlets.gov.uk

School staff: payroll.services@towerhamlets.gov.uk

Pensioners: pensions@towerhamlets.gov.uk