FAQ

Data controller and purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Sustainable Development Team, to process your Residential Energy Efficiency Programme application form. Tower Hamlets Council is the Data Controller and T.S.G. Building Services PLC is the Data Processor.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk. 

Condition for processing personal data

It is necessary for us to process your personal data such as name, address, contact details, date of birth, benefit award, property ownership, under the GDPR article 6 consent and article nine explicit consent.

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for six years after the case is closed. For further details, you can view our retention policy.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include sharing your information with our delivery partner T.S.G. Building Services PLC. We may also share your information with internal departments within our own service.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner.

Watches are not police-run groups. It is important to build a close working partnership with your local police such as the Safer Neighbourhood Team, and share with them all information relating to crime and other incidents in your area.

The police can provide information on the latest crime figures, operational support as well as crime prevention advice, whereas Watch members can provide valuable information and knowledge about the neighbourhood. Together, we have a powerful tool to tackle crime

Generally, street signs can be obtained from the Tower Hamlets Neighbourhood Watch Association.

Neighbourhood Watch, is one of the biggest and most successful crime prevention schemes ever. At its most basic level, it is a system where a group of neighbours get together with the police and other agencies to reduce local crime and disorder (and perceptions of crime) in the bid to make your neighbourhood a safe and better place to live, work and play.

It's also about building community spirit and good relations. In London, we have expanded the reach to include the whole community, members of watches included.