We prioritise prevention and early intervention to support adults with mental health needs. Our goal is to help residents manage their mental health, preventing conditions from worsening and reducing the need for high-intensity services like inpatient care or residential rehabilitation. We are committed to keeping people within their communities by providing accessible mental health support.
Our approach focuses on practical advice, intensive community support, health and wellbeing programs, outreach services, and targeted therapeutic interventions, including support for hoarding. We want to deliver the right support at the right time across the recovery journey, meeting the needs of those in contact with secondary and acute services at the same time as offering prevention and early intervention services to those with less complex mental health problems.
Connecting residents to support and opportunities in the community that help combat loneliness, isolation and low-level mental health needs is key. We are committed to achieving this through our connection coalition steering group which aims to raise awareness of these issues and brings together voluntary sector organisations, residents and other stakeholders to identify and implement innovative solutions.
Our key priorities
We are committed to building a stronger, more inclusive mental health support system by focusing on:
- Sustainable resource allocation – prioritising services that empower residents, promote self-help, and support employment, education, and training.
- Seamless, connected services – enhancing integration between mental health services, peer support networks, and community programs.
- Culturally sensitive and inclusive care – ensuring services meet the diverse needs of our population, including LGBTQ+ individuals, carers, and marginalised groups.
- Innovative and flexible support models – exploring new approaches, such as adaptable floating support services tailored to individual needs.
- Technology for prevention and access – using digital tools to improve mental health management and enhance service accessibility.
Our services
Our commissioned service will address and reduce health inequalities for population groups who experience greater barriers to accessing mental health services.
We offer a range of community-based mental health services designed to provide early support and prevent escalation. Together, these services create a holistic, recovery-focused system designed to keep residents well and within their communities:
- Tower Hamlets Talking Therapies – free and confidential support through Mind in Tower Hamlets and Newham. Residents can access face-to-face therapy, workshops, and online programs to manage their mental health.
- Crisis and Rehabilitation Services – provided by Lookahead and ELFT, these services support individuals transitioning from acute care and help prevent hospital admissions by offering crisis intervention and rehabilitation in the community.
- Mental Health Crisis Support -(NHS 111, Option 2) – A 24/7 helpline for immediate mental health support, ensuring quick access to emergency assessments and appropriate care.
- Tower Hamlets Together Café – a welcoming, walk-in support space for adults experiencing mental health crises, providing an alternative to A&E with no referral needed.
- Intensive Community Support – Flexible, person-centred support for individuals living with mental health needs, covering housing, social inclusion, and employment assistance.
- Recovery College - comprehensive, peer-led education and training programmes within mental health services and to the wider community. Running like any other college, education is provided as a route to recovery, not as a form of therapy. Courses are co-devised and co-delivered by people with lived experience of mental illness and by mental health professionals.
- Employment Support - 1:1 personalised support based around coaching principles to address barriers to work. Providing support into employment and support to retain work or transition into alternative employment where there are risks of losing employment.
- Mind Connecting Communities -Offers information and advice, one to one support and recovery groups, events, and activities for people with lived experience to access to support their recovery.