FAQ

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Answer:

Group activities are allowed with members of your household or as a group of up to six people total from any number of households. You must perform activities/play games in a way that maintains a safe social distance from others.

Gatherings of more than six people are still prohibited by law unless the gathering is of a group of people who live together in the same household.

Answer:

Yes. Our courts are open by appointment only, visit Tower Hamlets Tennis for further information: http://www.towerhamletstennis.org.uk/

Answer:

Yes. Static exercise is allowed (ie Pilates, yoga, weights) if you are alone, with other people from your household, or in a group of six people total that is observing social distancing. Group activities or organised sessions are not allowed.

 

Answer:

The information you provide when requesting Education Psychology (EP) involvement with your child and/or your needs will be handled in compliance with the General Data Protection Regulation (GDPR) and processed as part of Tower Hamlets Council’s official authority to carry out tasks in the public interest. Your information may contribute to decision-making between services and partner agencies involved when a young person is assessed under part 3 of the Children and Families Act 2014.

Your information may be shared with relevant partners including, but not limited to the Special Educational Needs’ Section of The council, Health and/or Social Care and relevant educational professionals. Staff of the Educational Psychology Service will only share this information when they believe it is lawful, appropriate and in the best interests of your child. 

You have the right to make a formal request in writing for access to personal data held about you or your child, which must be responded to within 30 working days. You also have the right to request:

  • a correction of any inaccurate data we hold about you or your child
  • that we restrict our processing of you/your child’s data and/or restrict whom we share the data with, where permitted by law
  • to withdraw consent and remove data relating to you/your child, where consent was obtained and is permitted by law.

The retention of your/your child’s information will vary between organisations and will be governed by each respective organisation’s records retention policy. Tower Hamlets Council will retain the information contained in this form for up to 35 years.

Tower Hamlets Council also has a duty under the Children’s Act 2004 to work with partners to provide and improve services to children and young people in the area. Therefore, The council may use this information for other legitimate and statutory purposes and may share this information where necessary with other bodies responsible for administering services to children and young people. These can include, but are not limited to, where we believe there is risk of significant harm to a child, young person or vulnerable adult, and for the purposes of crime prevention and national security. Personal data may also be shared with the Department of Communities and Local Government as part of the Troubled Families Scheme.

More information about your rights are available on our website, including your right to complain or contact our Data Protection Officer.

If you are have any concerns, please contact the EPS in the first instance and if you are not satisfied with our response you can then contact the Data Protection Officer. 

Information Governance Manager
Legal Services
London Borough of Tower Hamlets
Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG

Email:  DPO@towerhamlets.gov.uk.

Answer:

Angling permitted on the east lake only, with one household or one person per jetty.

Answer:

The register office is open to those with pre-arranged appointments only.

Answer:

Victoria Park is now open as normal - from 7am (east and west) until dusk, daily.

Answer:

Due to the current circumstances and restrictions, you won’t be charged the amendment fee if you wish to move your ceremony to a later date.

Please email ceremonies@towerhamlets.gov.uk with your contact number for more information.

Answer:

We are now accepting birth registrations. Please see our births page for more information.

Answer:
Phase one of the re-opening plans include a revised pricing schedule which will be reviewed in advance of next year’s fees and charges. With social distancing measures in place and a restricted capacity at the centres, the pricing schedule gives us an opportunity to increase income levels, while still offering concessions for certain users and groups.

For questions and answers about membership, how to prepare to attend classes and booking activity sessions, visit the Better FAQ page.

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