FAQ

Data Controller and Purpose

The information you provide will be used by the London Borough of Tower Hamlets’ Public Realm, to process your request. The council’s waste team provides the service and manages waste in the borough. The council is responsible for controlling and protecting your data

We have received your requests which may be accompanied with personal information such as name, address and contact details from your use of our waste collection service and will use this for data processing which will allow us to make improvements.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for Processing Personal Data

It is necessary for us to process your personal data (name and contact details), under the GDPR as a task carried out in the public interest / for the performance of a contract / for compliance with a legal obligation/with consent], and more personal data (health, personal and household circumstances) as necessary for (substantial public interest reasons / preventative or occupational medicine / public health).

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the council to effectively target and plan the provision of services.

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include some personal information such as names and contact details if necessary to your request. The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your rights

You can find out more about your rights on our data protection page and how to complain to the Information Commissioner.

Skills & Trills

Club location:
Cranbrook Community Centre, Mace St, Bethnal Green, London E2 0RB

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
11am to 3pm

Age range (years):
5 to 15 years old

SEND focused:
No

Booking information:
Website: Balogun Bassey
Email: info@balogunbassey.org
Tel/WhatsApp: 07467 065 821

BBBCO Winter Active Club

Club location:
Marner Primary School Multi Surface Pitch, Devas Street, London E3 3LJ

Dates of operation:
22, 23, 24, 29, 30, 31 December 2025

Times of operation:
10am to 2pm

Age range (years):
6 to 14 years old

SEND focused:
No

Booking information:
Tel: 07956 040 469
Email: haf@bbbco.co.uk

CWFA HAF Winter Project 2025

Club location:
Club 1. Sir John McDougal Gardens, E14 8LN
Club 2. Bow Cross Community Hub, E3 3EY

Dates of operation:
Club 1. 27 to 28 December 2025 and 3 to 4 January 2026
Club 2. 29 to 31 December 2025 and 1 January 2026

Times of operation:
10am to 2pm

Age range (years):
5 to 12 years old

SEND focused:
No

Booking information:
Email: canarywharffa@outlook.com

CKC Community Winter HAF

Club location:
CKC Community Hub, 104 Cavell St, London, E1 2JA

Dates of operation:
22, 23, 24, 29, 30, 31 December and 2 January 2026

Times of operation:
11am to 3pm

Age range (years):
8 to 16 years old

SEND focused:
No

Booking information:
Contact: Manav Patel
Email: manav.patel@ckc.london
Tel: 07460 607 070
Booking Form: CKC Winter HAF Registration

Frontline Community HAF Camp

Club location:
St. Paul’s Way School, 125 St Paul's Way, London E3 4FT

Dates of operation:
22, 23, 24, 29, 30, 31 December and 2 January 2026

Times of operation:
11am to 3pm

Age range (years):
7 to 14 years old

SEND focused:
No

Booking information:
Website: EEQU website
Tel: 07843 976451
Email: frontlinecommunityfc@gmail.com

Jaguars Winter Holiday Club 2025

Club location:
Bernie Cameron Community Centre, E3 4LX

Dates of operation:
22, 23, 24, 29, 30, 31 December 2025 and 2, 3 January 2026

Times of operation:
10am to 2pm

Age range (years):
6 to 12 years old

SEND focused:
No

Booking information:
Tel: 07342 481 010
Email: Ljca.org@gmail.com

London Sportif Winter HAF

Club location:
London Enterprise Academy, 81 to 91 Commercial Road, London E1 1RD

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
10am to 3pm

Age range (years):
8 to 12 years old

SEND focused:
No

Booking information:
Tel: 07904 113 087
Email: info.londonsportif@gmail.com
Website: London Sportif website

MUL Winter Camp 2025

Club location:
Mazahirul Uloom London, 241 Mile End Road, E1 2AA
Whitechapel Sports Centre, 55 Durward Street, E1 5BA

Dates of operation:
22, 23, 24, 27, 29, 30, 31 December 2025 and 3 January 2026

Times of operation:
10.15am to 2.15pm

Age range (years):
11 to 15 years old

SEND focused:
No

Booking information:
Website: MUL website
Email: arif@mazahirululoom.com

Winter School

Club location:
Kobi Nazrul Primary School

Dates of operation:
22, 23, 24, 29, 30, 31 December 2025

Times of operation:
10.30am to 2.30pm

Age range (years):
Year 1 to Year 6 (Reception & Secondary siblings eligible)

SEND focused:
No

Booking information:
Contact: Aqueddus Ali
Tel: 0207 375 3626
Email: admin@kobinazrul.towerhamlets.sch.uk
Booking link: Kobi Nazrul bookings

Newark Christmas HAF Programme 2025

Club location:
Locksley Community Centre, Dora Street, London E14 7TP

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
10.30am to 2.30pm

Age range (years):
6 to 16 years old

SEND focused:
No

Booking information:
Tel: 07565 262 691
Email: Sadique.miah@newark.org.uk / Shally.amin@newark.org.uk
Booking Form: Upshot attendee sign-up

Autumn Adventure

Club location:
Ocean Tenants Leaseholders Association, Forecourt Anson House, Ernest Street, London E1 4SH

Dates of operation:
22, 23, 24, 27, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
12pm to 4pm (ages 5 to 16)
4pm to 7pm (ages 8 to 16)

Age range (years):
5 to 16 years old

SEND focused:
No

Booking information:
Tel: 07445 176 071
Email: tla@oceanyc.org
Website: Ocean NYC website

Winter HAF Project 2025

Club location:
Barkantine Community Hall, 12 Quarterdeck, Canary Wharf, London E14 8SJ

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
10am to 2pm

Age range (years):
5 to 14 years old

SEND focused:
No

Booking information:
Tel: 07432 219 412
Email: info.olivetreeeducation@yahoo.com

Omega Sportz Winter Camp

Club location:
Our Lady & St Joseph RC, Wade's Place, Poplar, London, E14 0DE

Dates of operation:
22, 23, 24, 27, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
10am to 2pm

Age range (years):
4 to 12 years old

SEND focused:
No

Booking information:
Website: Omega Sportz

Pro Touch SA to Tower Hamlets Winter HAF Camp: Hermitage School

Club location:
Hermitage Primary School, Vaughan Way, London, E1W 2PT

Dates of operation:
20, 21, 22, 23 December 2025

Times of operation:
10am to 2pm

Age range (years):
6 to 14 years old

SEND focused:
No

Booking information:
Website: EEQU website pro touch

Winter Drama Club at Poplar Union

Club location:
Poplar Union, 2 Cotall St, London E14 6TL

Dates of operation:
22, 23, 24, 29, 30, 31 December 2025 and 2, 5 January 2026

Times of operation:
Club 1. 9am to 1pm (ages 5 to 7)
Club 2. 1pm to 5pm (ages 8 to 11)

SEND focused:
No

Booking information:
Website: Purple Mono Drama

SAMA Winter Fun

Club location:
SAMA Centre, 544 Roman Road, E3 3ES

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
10.30am to 2.30pm

Age range (years):
4 to 13 years old

SEND focused:
No

Booking information:
Tel: 07432 860 004
Email: admin@samaacademy.co.uk
Booking link: Sama winter fun bookings

HAF Winter Programme @ SimpleGifts

Club location:
SimpleGifts, 117 Mansford Street, London, E2 6LX

Dates of operation:
22, 23, 24, 29, 30, 31 December 2025

Times of operation:
11am to 3pm

Age range (years):
5 to 16 years old

SEND focused:
No

Booking information:
Tel: 020 7739 9930
Email: info@simplegiftsucsa.org.uk

Winter HAF

Club location:
Whitechapel Threshold Centre, 80 John Fisher Street, E1 8JX

Dates of operation:
22, 23, 29, 30 December 2025

Times of operation:
12pm to 4pm

Age range (years):
8 to 16 years old

SEND focused:
No

Booking information:
Email: info@societylinks.org.uk
Website: Society Links website

SPLASH Winter Wonderland 2025

Club location:
The Workhouse Leisure Centre, 116 Poplar High Street, London E14 0AF

Dates of operation:
20, 21, 22, 23, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
11am to 3pm

Age range (years):
6 to 16 years old

SEND focused:
No

Booking information:
Email: altabur.rahman83@gmail.com
Tel: 07961 959 158
Booking link: Splash booking

St Andrews Youth Trust HAF Camp

Club location:
St Elizabeth Primary School, Bonner Road, E2 9JY

Dates of operation:
22, 23, 24, 26, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
10am to 2pm

Age range (years):
6 to 16 years old

SEND focused:
No

Booking information:
Tel: 07956 298 460
Email: standrewsyouthdevelopments@gmail.com

Stifford HAF Programme

Club location:
Stifford Centre, 2 to 6 Cressy Place, Stepney Green, London, E1 3JG

Dates of operation:
22, 23, 24, 27, 28, 29, 30, 31 December 2025

Times of operation:
11am to 3pm

Age range (years):
Reception to Year 11

SEND focused:
No

Booking information:
Tel: 020 7790 3632
Email: info@stifford.org.uk

Tower Hamlets Leap Ahead: Winter of Discovery 2025

Club location:
Idea Store Whitechapel to 321 Whitechapel Road, London E1 1BU
Idea Store Poplar to 45 Vesey Path, London E14 6BT

Dates of operation:
22, 23, 24, 29, 30, 31 December and 3, 4 January 2026

Times of operation:
11am to 3pm

Age range (years):
5 to 16 years old

SEND focused:
No

Booking information:
Tel: 07848 388 800
Email: towerhamlets.ef@gmail.com
Website: Tower Seb website

UKLC Tower Hamlets

Club location:
In2Sports Indoor Sports Centre, 40 Harbour Square, London, E14 9QH

Dates of operation:
22, 23, 24, 27, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
1pm to 5pm

Age range (years):
8 to 14 years old

SEND focused:
No

Booking information:
Tel: 07852 167 580
Email: admin@uklatincommunity.org
Website: Latin Community website

Let’s Get Active Winter 2025

Club location:
Hason Raja Centre, 117 Vallance Road, London, E1 5BW

Dates of operation:
21, 22, 28, 29 December 2025

Times of operation:
11am to 3pm

Age range (years):
6 to 14 years old

SEND focused:
No

Booking information:
Tel: 07961 483 199 / 020 7247 6957
Email: iqbal.hussain@vallancecsa.org.uk / info@vallancecasa.org.uk

Weavers Adventure Playground Christmas Holiday Provision

Club location:
Weavers Adventure Playground
Entrances: Seabright Street E2 0BH / Viaduct Place E2 0BB, Weavers Fields

Dates of operation:
22, 23, 29, 30, 31 December & 2, 3, 4 January

Times of operation:
11am to 6pm

Age range (years):
4 to 16 years old

SEND focused:
No

Booking information:
Tel: 020 7729 1295 / 07526 237 951
Email: weaversad@btconnect.com

Wise Youth Trust Holiday Activities & Food Programme

Club location:
St. Peters Community Centre, 1 Marian Place, Pritchards Road, London E2 9AP

Dates of operation:
22, 23, 24, 27, 29, 30, 31 December 2025 and 2 January 2026

Times of operation:
11am to 3pm

Age range (years):
8 to 16 years old

SEND focused:
No

Booking information:
Email: admin@wiseyouthtrust.com
Tel: 07376 590 378
Booking link: Wise Youth booking St Peters

Who we are and what we do

The Electoral Services Section is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is (depending on the service) either the Electoral Registration Officer (for registration matters), or the Returning Officer (for election matters) based at the Town Hall, 160 Whitechapel Rd, London E1 1BJ

When you contact the Electoral Services Team, we are likely to ask you for certain personal information in order to be able to assist with your enquiry. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain:

1. the different kinds of personal data we process
2. how we use your data
3. how we store your data
4. why we process your data
5. when and why we share your information
6. the legal grounds for processing your information.

Everyone working for Electoral Services has a legal duty to keep and process information about you in accordance with the law.

This notice explains why we ask for your personal information, how that information will be used and how you can access your records.

We process your data in accordance with the General Data Protection Regulation (GDPR) and UK privacy legislation and if you have any concerns or questions the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

The laws that govern the collection and use of this data

The following is a list of all primary and secondary legislation relevant to the collection, processing and retention of personal data:

• Local Government Act 1972
• Representation of the People Act 1983
• Electoral Administration Act 2006
• Electoral Administration Act 2013
• Representation of the People (England and Wales) Regulations 2001
• Representation of the People (England and Wales) (Amendment) Regulations 2002 and 2006
• Representation of the People (England and Wales) (Amendment) (No 2) 2006
• European Parliamentary Elections (Registration of Citizens of Accession States) Regulations 2003
• European Parliamentary Elections Regulations 2004
• Police (Scotland) Regulations 2004
• European Parliamentary Elections (Amendment) Regulations 2009
• Local Elections (Principal Areas) Rules 2006
• Local Authorities (Mayoral Elections) (England and Wales) Regulations 2007
• Greater London Authority Elections Rules 2007
• The Local Authorities (Mayoral Elections) (England and Wales) (Amendment) Regulations 2011
• The Local Elections (Principal Areas) (England and Wales) (Amendment) Rules 2011
• Greater London Authority Elections (Amendment) Rules 2012
• Neighbourhood Planning (Referendums) Regulations 2012
• Elections Act 2022

Why we need your information and how we use it

We use information about citizens, electors and voters to enable us to carry out specific functions for which we are responsible and to provide you with a statutory service.

We keep records about potential and actual electors, voters, citizens, candidates and their agents, staff employed at an election and the people we need to pay. These may be written down (manual records) or kept on a computer (electronic records).

What type of information is collected from you

The information we collect and process may include:

1. basic details about you, for example, name, address, date of birth and nationality
2. unique identifiers (such as your NI number),
3. scanned application forms & dates of any letters of correspondence
4. notes about any relevant circumstances that you have told us
5. details and records about the service you have received
6. your previous or any redirected address
7. the other occupants in your home
8. if you are over 76 or under 16/17
9. whether you have chosen to opt out of the Open version of the Register.

Who your information may be shared with (internally and externally)

This will include:

1. contracted printers to print polling cards, postal packs & other electoral material
2. to registered political parties, elected representatives, candidates, agents and other permitted participants who are able to use it for electoral purposes only
3. credit reference agencies, the British Library, UK Statistics Authority, the Electoral Commission and other statutory recipients of the Electoral Register
4. details of whether you have voted (but not how you have voted) to those who are entitled in law to receive it after an election
5. where the health and safety of others is at risk
6. when the law requires us to pass on information under special circumstances,
7. crime prevention or the detection of fraud as part of the National Fraud Initiative
8. the police (article 6(1)(e) General Data Protection Regulations (GDPR)). This is necessary and proportionate to fulfil the Returning Officer’s statutory functions of safely and properly conducting an election.

How long we keep your information (retention period)

In order to provide you with this service, we rely on our legal obligations. The Electoral Registration Officer & Returning Officer are independent statutory post holders and are obliged to process your personal data in relation to preparing for and conducting Elections.

Your details will be kept and updated in accordance with our legal obligations and in line with statutory retention periods.
Anyone who receives information from us has a legal duty to keep it confidential.
We are required by law to report certain information to appropriate authorities – for example:

• where a formal court order has been issued.
• to law enforcement agencies for the prevention or detection of a crime
• to the Jury Central Summoning Bureau indicating those persons who are aged 76 or over and are no longer eligible for jury service.

Partner organisations

The process of checking citizens’ personal identifiers to ensure eligibility for inclusion in the Electoral Register, is controlled by the Cabinet Office via the Governments Individual Electoral Registration Digital Service.

The process includes:

• The Department for Work and Pensions who use data provided to verify the identity of new applicants
• The Cabinet Office will inform the old local authority of people who have moved area

Information will be processed within the European Economic Area (EEA) and will not be shared with overseas recipients.

If your details are in the Open version of the Electoral Register, your name and address can be sold to third parties who may use it for any purpose. You can opt out of this version at any time and are given the opportunity when you apply to register to vote and annually as part of the Canvass of all households.

To verify your identity, when you apply to be registered to vote the data you provide will be processed by the Individual Electoral Registration Digital Service managed by the Cabinet Office. As part of this process your data will be shared with the Department of Work and Pensions (DWP) and the Cabinet Office suppliers that are data processors for the Individual Electoral Registration Digital Service.

Find more information on the Register to vote website.

How we protect your Information

We will not transfer your personal data outside the EU without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  

Please note that where you are transmitting information to us over the internet this can never be guaranteed to be 100 per cent secure.  

For any payments which we take from you online we will use a recognised online secure payment system.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk. 

Your rights

You have rights under the Data Protection Legislations:

• to access your personal data
• to be provided with information about how your personal data is processed
• to have your personal data corrected
• to have your personal data erased in certain circumstances
• to object to or restrict how your personal data is processed
• to have your personal data transferred to yourself or to another business in certain circumstances.
• You have the right to be told if we have made a mistake whilst processing your data and we will self-report breaches to the Commissioner.

How you can access, update or correct your information

The Data Protection Legislation allows you to find out what information is held about you, on paper and computer records. This is known as ‘right of subject access’ and applies to your Electoral Services records along with all other personal records.

If you wish to see a copy of your records you should contact the Data Protection officer. You are entitled to receive a copy of your records free of charge, within a month.

In certain circumstances access to your records may be limited, for example, if the records you have asked for contain information relating to another person.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date please email us or write to us at:

Electoral Services
Tower Hamlets Town Hall
160 Whitechapel Rd
London
E1 1BJ

Tel: 020 7364 5000

If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described, please tell us by contacting our Data Protection Officer:

The Data Protection Officer
Complaints and Information Team
Tower Hamlets Council
160 Whitechapel Rd
London
E1 1BJ

Tel: 020 7364 5000
Email: DPO@towerhamlets.gov.uk

You can obtain further information about GDPR from the Information Commissioner and can also contact them if you have any complaints that you wish to make:

Information Commissioner’s Office
Water Lane
Wilmslow, Cheshire
SK9 5AF

Tel: 0303 123 1113
ico.org.uk

Get Grants free fundraising sessions and events

Get grants host a range of free training sessions and events aimed at Fundraisers, including Meet the funder events, "Introduction to..." workshops, monthly networking events, and the Get Grants free Virtual Conference 2025 webinars. Topics include Bid writing, Storytelling, Using AI, Bouncing back from rejection and Building and managing relationships.

Dates

Various

Delivery method

Online

More information

Visit the free virtual events and free virtual conference 2025 webpages for more information.

Get Grants low-cost training and masterclasses

Low-cost training courses and Masterclasses covering a range of fundraising topics designed and led by Get Grants Experts, equipping attendees with practical knowledge, skills, and tools to increase their fundraising success and become more confident fundraisers. Sessions start from £12.

Delivery method

Online

More information

Browse and book upcoming training courses and events.

Directory of Social Change - Online courses

Directory of Social Change hosts a mix of free and low-cost online courses and sessions covering topics like Bid writing, Trust fundraising, Corporate support and sponsorship, and Fundraising strategy.

Dates

Various

Delivery method

Online

More information

For further details and registration information, please visit the Directory of social change fundraising training webpage.