Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

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Sheltered housing for homeless people

Homeless people who fit eligibility criteria (age and needs) for council run sheltered accommodation can apply for a place and will be assessed for suitability. Where they do not fit eligibility for sheltered accommodation they will be considered for other council run housing in the standard way.

The homeless services temporary accommodation team

The team aims to:

  • produce and provide the best value temporary accommodation for Tower Hamlets' homeless applicants
  • ensure high standards of property environment and maintenance
  • respond to the requirements of our customers and contractors to ensure best value for both the council and our applicants

The temporary accommodation portfolio

Our portfolio includes:

  • units owned/managed by registered social landlords
  • council-owned units awaiting demolition and redevelopment which are provided as furnished non-secure tenancies
  • supported accommodation for women at risk of domestic violence
  • designated units for children leaving care
  • bed and breakfast hotels

Unfortunately, a high proportion of our temporary accommodation is currently outside the borough.

Who should contact us

  • if you have any query regarding the condition and safety of your premises and should report to the below officers without delay
  • if you are experiencing anti-social behaviour
  • if you are unhappy with the service provided by your landlord

Access

The homeless service offices are fully accessible to wheelchair users. We have an induction loop for hard of hearing users and sign language can be arranged if needed.

If you have any other specific needs or disabilities, we will do all we can to make the service available to you.

Transport

Nearest tube station: Bethnal Green

Nearest bus routes:

  • 8 and D6 (Roman Road)
  • 309 (Globe Road)
  • 106, 254 (Cambridge Heath Road)