Your tenancy agreement
Our tenancy rules
Our tenancy rules booklet sets out everything you, as a tenant, need to know about the rules you have agreed to follow when signing your tenancy agreement.
Tenancy audits explained
A Tenancy Audit is a survey. A Neighbourhoods Officer will visit your home to complete a short questionnaire and collect some details about you and your household.
It’s a helpful way to get to know your Neighbourhood Officer, and visits shouldn’t take more than 30 minutes.
We don’t usually give notice for these appointments as Tenancy Audits are designed to be unannounced. If you’re not in, we will attend at another time, which can include evenings.
Your tenancy agreement allows us to inspect your home. If we can't gain access after several visits, we may seek a County Court injunction to enforce it.
The officer will want to check the property. This is to confirm it is not fully let or sublet. It is also to ensure it is being cared for as per your tenancy agreement.
The audit process
The tenancy audit will do a few things:
- Identify any people who may need to be re-housed due to any over-crowding or under-occupation to better match the property to the size of the family
- Uncover any fraud
- Sign-post people to other services that are available
- Identify any issues with the condition of the property.
Our survey will collect and record the following information:
- ID verification
- Demographic information (e.g., age, gender, and ethnicity)
- Composition of your household
- Up to date contact detailsIncome of your household, including any benefits such as universal credit
- Condition of the property
- Fire safety risks
- Proof of Identity
When we visit, we will ask you for proof of identity to guard against fraud. This will enable us to determine that the person who has the Tenancy Agreement is the person who is occupying the home.
We will ask for two forms of identification, which must include one photographic form of ID.
Identification suitable for this purpose could be:
- Utility bill
- Bank statement
- Passport
- Birth certificate (for children)
- Driving Licence
- Official communication from Department of Works and Pensions (DWP) or another government body (in the past year)
As an additional check, you will also be asked to sign the completed tenancy audit survey, which will help us to verify your signature against your Tenancy Agreement.
If you have any questions about the process, please get in touch with our customer service team who will be happy to help.
Social Housing Fraud
If you have concerns or would like to report a scammer approaching you, please visit our social housing fraud page.