Home Environment & waste Recycling and waste Commercial waste Customer pledge for commercial waste services

Lithium battery fires

Lithium batteries have caused fires in the rubbish lorries. Please do not put batteries in your waste or recycling bin. All batteries (including lithium batteries from e-bikes and e-scooters and other re-chargeable devices) can be taken to the Reuse and Recycling Centre at Northumberland Wharf.

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Commercial waste service customer pledge

We are the council

We care about the borough and your business. We look to encourage pride in our environment and enable ways to deal with waste that help us all.

Competitive pricing

We offer a range of services with pricing to match and beat any of our competitors. And as a local authority we will not charge you VAT.

No sudden price changes

Our prices are fixed and are reviewed annually. (Any changes take place from 1 April and run until 31 March the following year.)

No hidden charges

You will know exactly what you’re paying up front with no surprises later.

Reliable and flexible service

We operate a fleet of over 50 vehicles and can meet the increasing demands of your business.

Customer focused

We care about your business and will work with you to ensure you are satisfied.