Contact our press office
Welcome to the online press office for the London Borough of Tower Hamlets. We handle all media enquiries for the council and its employees.
Contact the press office
Media enquiries
In business hours (Mon-Fri, 9 to 5pm)
Journalists can call 020 7364 4389 between 9am to 5pm, Monday to Friday. We may ask you to follow up your call with an email to communications@towerhamlets.gov.uk.
Outside business hours (Evenings and weekends)
Journalists must call 020 7364 4389 where a Communications Officer will be available out of business hours, 365 days a year.
NOTE: Journalists must only call the number and can leave a voice message. Do not email communications@towerhamlets.gov.uk outside business hours unless agreed with the Communications Officer on call via your phone call to them.
Response times:
We will turn round all media queries within 24 hours so please give us as much warning as possible.
Factual queries can take little time if we have the information to hand, while more detailed ones will take longer.
However, we understand that deadlines can be shorter than 24 hours and we will always endeavour to work with you to respond as quickly as we can to meet a deadline, particularly with broadcast and hard-print deadlines.
We also aim to support student journalists with their assignments. This may not always be possible due to available resources and the need to prioritise working journalists.
You can get information from council services at any time through Freedom of Information requests which are handled within the statutory timelines.
Please note the press office is unable to deal with customer service enquiries at any time. Customer service enquiries that come through to the press office will be diverted to the council switchboard/customer services team. The council switchboard number is 020 7364 5000.
Filming in Tower Hamlets
Though not part of Tower Hamlets Council, the Film office acts as the interface between film makers, the council and the local community to promote the borough as a world-class film location. Find out more about how they can help.
Non-press enquiries
If you have a non-press enquiry, please contact the council switchboard on 020 7364 5000 to be transferred to the relevant service.