FAQ

Data controller and purpose

This privacy notice applies to you (“the service user”) and the London Borough of Tower Hamlets (“the council”).  The council takes the privacy of your information very seriously. This privacy notice applies to the council’s use of any and all of the data provided by you or collected by the council in relation to your use of this service. It is important that you understand that sometimes we will need to share your data with other agencies where necessary or appropriate and by engaging with our service you understand that that your data may be shared.

The information you provide will be used by the London Borough of Tower Hamlets and City of London Youth Justice Service to process your personal data for the purposes of youth justice services. The information collect may include the following: name, date of birth, address, health, family, religion, ethnicity, disability, gender, language, sexual orientation, offences.

We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.

Condition for processing personal data

It is necessary for us to process your personal data such as name and address under the following Articles:

1. 6(1)(c) compliance with a legal obligation

 And more personal data such as health, personal and household circumstances as Special Category Data under GDPR:

1. 9(2)(b) employment, social security or social protection law, collective agreement.
2. 9(2)(g) substantial public interest on the basis of Union or Member State law
3. 9(2)(j) archiving in the public interest, or scientific and historical research purposes or statistical purposes

Additional Legislations are as follows:

1. Children Act 1989 and 2014
2. Children (Leaving Care) Act 2000
3. Crime and Disorder Act 1998
4. Offender Management Act 2007
5. Health and Social Care Act 2012
6. Criminal Justice Act 2003;
7. Powers of Criminal Courts (Sentencing) Act 2000
8. Criminal Justice and Immigration Act 2008
9. Legal Aid, Sentencing and Punishment of Offenders Act 2012

A delay in you providing the information requested may result in a delay in providing appropriate services.

How long do we keep your information?

We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for 10 years after the case is closed and the last contact with the Youth Justice Service. For further details, you can view our retention schedule.

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services. 

Information sharing

Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include but is not limited to: Police, Health services, Education Training and Employment (ETE) providers, Probation, custodial establishments, Courts and other judicial agencies, Housing, Department for Education (DfE), Electronic Monitoring contractors.

The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under Article 9(2)(b) of the GDPR, under social protection law.

We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.

Your Rights

You can find out more about your rights on our data protection page and this includes details of your rights about automated decisions, such as the ranking of Housing Applications, and how to complain to the Information Commissioner. 

For all new residential and public service permits, we aim to reivew applications within three working days. While your application is being checked, your vehicle registration will be covered to park in the appropriate permit bay within your mini parking zone.

Once the application has been reviewed, an email will be sent to indicate one of the following:

1. Application approved – this means your permit application has been successful and the virtual permit is valid for use immediately.
2. Application declined – this means your permit application has not been successful. The email will give explanation on why the application has been declined.
3. Application referred – this means additional information is required in order to be able to approve the permit application.

Business permits are processed immediately.

For visitor vouchers, we aim to complete the initial registration assessment within three working days. Once this has been completed, you will be able to pay for vouchers immediately as and when you need them.

Please log onto your parking account to check the status of your application.

If you have a paper permit, please complete the contact form and any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. However, in case we are unable to refund your card can you also provide your bank sort code and account number. Please allow up to 10 working days to receive your refund.

If you have a virtual permit, you need to log in to your parking account. In the Permit section click on ‘View’ and then click on the tab ‘Cancel Permit’. Any refund due will be calculated from the date we receive your request. We will refund the card used to pay for the permit. Please allow up to one month to receive your refund.

If you have a permit and you get a replacement car while your vehicle is off the road, please complete the contact form. Upload a letter from the garage to confirm that your vehicle is off the road and for how long. We will aim to process your request within three working days. In the meantime, you will have to make alternative parking arrangements, such as visitor vouchers or resident daily permit.