Moving out of your temporary accommodation over Christmas?

You will be charged the full rent until the keys for your accommodation are returned. If you live in a property where the repairs are managed by an agent, please contact the agent directly to hand in your keys and to obtain a receipt. Please do not leave keys in the property.

For all other properties, the housing options service at the Town Hall, 160 Whitechapel road, London E1 1BJ, will re-open on Thursday 2 of January 2025. You need to return your keys to the office before midday to avoid charges.

Please remember to notify your housing officer, housing benefit and Council Tax.

SECTION MENU

Temporary accommodation: repairs

The homeless service provides temporary accommodation by arranging for various landlords to supply and manage properties for our clients. We have properties supplied by the council, housing associations and private landlords.

If you have a repair need, you need to contact the managing agents for your property – they are responsible for carrying out all repairs to your property and furniture.

If you do not know who your managing agent is

If you are not sure who your managing agent is, call the general enquiry line on 020 7364 5000 and your customer liaison officer will tell you the name of, and contact number for, your managing agent.

How long will it take for my repair to be completed?

We have arranged with the managing agents for repairs to be done within certain timescales. How soon your repair will be done depends on the urgency of the repair.  Generally, the following will apply:

  • most urgent repairs – within 24 hours
  • priority repairs – within three days
  • standard repairs – within two weeks

If your property is managed by an agent, you do not need to contact the homeless service when you have a repair need.  If you are not satisfied with the way your agent is carrying out your repair we can intervene on your behalf.