Home Environment & waste Recycling and waste Commercial waste Terms and conditions for pre-paid sacks
Lithium battery fires

Lithium batteries have caused fires in the rubbish lorries. Please do not put batteries in your waste or recycling bin. All batteries (including lithium batteries from e-bikes and e-scooters and other re-chargeable devices) can be taken to the Reuse and Recycling Centre at Northumberland Wharf.

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Terms and conditions for pre-paid sacks and cardboard stickers

  • All waste must be contained securely to stop it causing litter.
  • Sacks must be tied and /or sealed with tape and not exceed 6kg.
  • Waste cardboard must be flattened and tied or taped up in bundles that don’t exceed 6kg.
  • You must ensure that your cardboard is not contaminated with any other waste. 
  • Each flattened cardboard bundle musthave an authorised pre-paid adhesive sticker for it to be collected.
  • Cardboard put inside a large whole cardboard box will not be collected.
  • All bagged waste must be in pre-paid authorised sacks for it to be collected.
  • Red sacks are for residual (non-recyclable) waste.
  • Clear sacks with a red panel are for recyclable waste.
  • Waste must only be placed out for collection on the days and during the times set out on your schedule.
  • The waste you place out on a certain day/time must be for the correct type of collection that is scheduled. (For example, no red residual waste sacks should be placed out on a recycling only collection day/time.)
  • Never place sharp objects directly into a plastic sack.Wrap sharp items up in paper first to reduce the risk of injury.
  • Food waste from restaurants and cafes should be double bagged to stop liquids escaping. You can use a plain black refuse sack inside a pre-paid sack to do this.
  • All waste placed out for collection must be left directly outside your premises unless an authorised person instructs you not to.
  • Place your waste out in a considerate way that does not obstruct the footway and carriageway.
  • Only waste covered by the ‘Waste Type’ categories outlined in your Duty of Care Waste Transfer Note will be collected from your premises.
  • You should never dispose of oils, acids, chemicals, asbestos, clinical waste, raw poultry, or raw fish in your normal collection. You must arrange for these to be collected by a specialist registered waste carrier.
  • You must ensure that authorised pre-paid sacks and stickers are re-ordered regularly.
  • We will aim to deliver your order within two working days after receipt of payment. Please note, we do not deliver on either Saturdays, Sundays or public holidays.
  • You must ensure that you always have a sufficient stock of sacks and stickers to comply with our Duty of Care responsibilities.
  • Pre-paid coloured refuse sacks and stickers are not transferable. They must not be re-sold, passed onto, or used by any third party under any circumstances.