Adult Social Care complaints

If you have a complaint about Adults Social Care, complete the Adult Social Care complaints form.

A senior manager in the service will investigate the complaint and send a response to the resident, usually within 20 working days.

There is only one stage for complaints against Adults Social Care. If you are unhappy with the response you can contact the Local Government and Social Care Ombudsman.

We do not accept complaints against the Primary Care Trust, acute services in hospitals or practitioners like GPs and dentists. You need to raise these complaints with the relevant NHS organisation.