Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.

Housing statements and strategies

The council's housing services are governed by policies and strategies developed by our strategic housing team and agreed by the Executive Mayor in Cabinet.

RPs housing services are governed by their policies and strategies which are required to deliver the terms of tenancy and lease agreements and meet relevant legislation.

RPs are required to take due regard of the borough's Tenancy Strategy and work with the council to support the delivery of overall borough-wide strategies and projects.

Below is a selection of the main policies and strategies that directly impact on THHF members.