Type of enquiries that can wait include:
- When a professional or practitioner would like to contact Tower Hamlets MASH Child Protection Advice Line (CPAL) to have a conversation about a concern they have for a child that might lead to a referral – but the child or young person is not at immediate risk of harm
- When a professional or practitioner would like advice
- For cases that are NOT open to Tower Hamlets, any issues around contact arrangements between children and their parents
- For cases that are NOT open cases where one parent has been taken to hospital, but the other parent or family members are caring appropriately for the child
- *Note: If a/your child has an allocated social worker, please call the allocated social work directly or ask to speak to the team’s Business Support Officer.
Visit Tower Hamlets function/explanation and the privacy notice page to read the children service social care notice.