Housing service: Busy phone lines

Our phone lines are very busy at the moment. Please be patient, our team will speak to you as soon as they can. If you must call, please avoid calling during peak hours: 12pm to 2pm and 3pm to 4pm.

If you are calling about the MOPAC charge letter or SMS, please visit the MOPAC page.


Homelessness prevention: private sector renting

An alternative to making a homeless application is considering renting accommodation through the private sector. Privately renting a property gives you, as a tenant, more control over important factors such as:

  • location
  • facilities
  • schooling
  • access to services

The Housing Options Service has a number of ways to help you into privately rented accommodation, including the rent deposit scheme, and we can provide you with details of local accommodation agencies. There are also other opportunities for getting financial assistance with paying your deposit or rent in advance .

Get more housing advice and find out how we can help you to find a new home.